Associate - Product Operations

1 week ago

Gurgaon, Haryana, India OakNorth Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Since our launch in 2015, we've backed entrepreneurs with over £13bn in funding, helping create 56,000+ jobs and 34,000+ new homes across the UK and US and we're not about to stop there. Our success is built on bold thinking and a refusal to accept "business as usual." This role is part of our Product Operations team for Personal Savings (PS). Product Ops at OakNorth is about designing and running the processes, tooling, and controls that enable the business to scale with accuracy and speed. You'll start by running today's manual workflows, then lead the transition to automated, data-driven systems that improve reporting turnaround, rate-change governance, and partner satisfaction. If you're a self-starter who loves building systems, solving operational challenges, and making Product teams faster and sharper, we'd love to meet you. What you'll do:Build and deploy AI-powered agents: AI-driven automations or copilots across a focused set of non-engineering OakNorth teams within 6–12 months to enable team members with >90% active usage of deployed workflows in their daily work.Map processes, build workflows using tools such as Gumloop, n8n, Notion, Cursor, or ChatGPT plugins, and orchestrate integrations.Measure impact via dashboards, QA checks, and iteratively optimise based on user feedback.Seed an AI-native culture, coaching internal "AI champions" and embedding templates and practices into team norms.Automate insights, develop dashboards and self-serve tools to reduce ad-hoc queries by 50% to cut reporting turnaround from days to minutesDesign and execute rate changes accurately; design dual-control, audit-trailed workflows ("rate-change as code") to keep error rates below 0.5%.Deliver compliance reporting: prepare and automate Consumer Duty and Product Assessment packs, ensuring FCA requirements are met on time.Manage partner support SLAs: triage and resolve inbound partner queries within

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