Spec Account Management

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Spec Account Management works within a Service Team environment, which will consist of queries/requests from Client Service Managers. The individual will work on all service and operational requests from a specific group of CSM and will be responsible for the overall service experience for their clients. He/she will be highly engaged in all areas of support and management relative to the activities of these specific CSM. The individual will focus on areas of client service relationship management, problem resolution, and process improvement. He/she are encouraged to be key contributors to a positive workplace environment and have a strong commitment to teamwork and shared success

DUTIES/RESPONSIBILITIES/ESSENTIAL FUNCTIONS

• Proactively follows up on outstanding issues with internal functional areas related to: contributions, loans, distributions, enrollment, payroll support, compliance, audit, reporting and general inquiries.
• Ensures issues are being resolved and clients/partners are kept apprised of progress ensuring highest level of client service and satisfaction.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Actively participates in reviews (if any) with the client service managers.
• Should carry supporting divisional business needs, while maintaining a "client first" mentality.
• Driving high satisfaction, quality and efficiency for both the client and client service managers.
• Delivering superior results quickly and efficiently, utilizing effective time management skills.
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges

EDUCATION

• Bachelors Degree is a must

OTHER PREFERRED QUALIFICATIONS

• 2-4 year experience in 401k industry
• Knowledge of ERISA, DOL and applicable IRS regulations related to retirement
• Strong interpersonal skills and eye for details oriented
• Should possess strong written and verbal communications, should be flexible to work in night shift
• Must be deadline oriented ensuring issues are being resolved and clients are kept apprised of progress ensuring highest level of client service and satisfaction
• Knowledge of Microsoft Office Suite Programs
• Accountability: Demonstrates reliability by taking necessary actions to ensure issues are resolved within the set deadlines
• Global Collaboration: Applies global perspective when working within the Team and reach out to relevant stakeholders to avoid any delay in resolving queries
• Communication: Articulates information clearly and presents information effectively and confidently when working with others
• Time Management: Ability to multi-task, prioritize, and problem-solve effectively. Promptly handles escalated issue/s

PHYSICAL REQUIREMENTS

• This job operates in a professional office environment. This role routinely uses standard office equipment such as but not limited to; computers, phones, photocopiers and filing cabinets. While performing the duties of this job, the employee is regularly required to concentrate, talk and hear. This role is regularly required to type, reach with hands and arms, sit for long periods of time, read, write, listen, verbally communicate, present information, respond to questions, problem solve, concentrate and tolerated stress. Many duties will be done while sitting at a desk and working on a computer.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.