Associate-Back-End/ Non Voice

1 week ago


Pune, Maharashtra, India EXL Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Description

NA

Responsibilities

We're looking for motivated individuals to join our chat support team, providing exceptional service and guidance to customers. You'll handle inquiries, resolve complaints, and support customers in managing their financial journey—all while ensuring compliance with internal and regulatory standards.

Key responsibilities include:

Using empathy and emotional intelligence to support customers through difficult situations

Negotiating repayment solutions and guiding customers in arrears toward positive outcomes

Promoting digital self-service tools and offering support in using them

Ensuring accurate record-keeping and identifying opportunities to improve service and processes

Success in this role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, customer-focused environment.

Qualifications

NA


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