Assistant Clinic Manager

1 day ago

Mumbai, Maharashtra, India SpectraHR | Your People Partner Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Title: Assistant Clinic Manager

Location:
Mumbai.

Job Type:
Full-Time

Job Summary:

We are looking for an experienced and highly organized
Assistant Clinic Manager
to oversee the sales of our
Ayurvedic, cosmetology, dermatology and dentistry clinic
. The ideal candidate should have strong leadership skills, excellent communication abilities, and experience in handling client interactions efficiently.

Job Purpose:

Responsible for the
business performance, sales growth, Front desk management, hygiene, service standards, client counselling, and feedback management
of the clinic.

Key Responsibilities:

1. Sales & Business Performance:

  • Drive
    sales growth and revenue generation
    .
  • Track business pipeline, plan collections, and ensure individual and team targets are met.
  • Focus on
    ticket size, customer count, customer conversion, and repeat business
    .
  • Manage category performance across
    Wellness
    ,
    Hair Care, Products, Anti-Ageing, and other services
    .
  • Develop and implement
    sales strategies
    to increase client retention and acquisition.

2. Systems & Process Orientation:

  • Ensure smooth operations in
    billing, inventory control, cash management, and clinic assets
    .
  • Handle email correspondence efficiently.
  • Supervise housekeeping to maintain
    hygiene and cleanliness standards
    in the clinic.

3. Customer Service:

  • Ensure
    quality and effective services
    are provided to clients.
  • Engage with
    HNI clients
    and other customers to encourage repeat purchases (BTC).
  • Gather client feedback on
    service quality and customer experience
    .
  • Oversee
    complaint management
    , acknowledging and resolving concerns in a timely manner while escalating unresolved issues when necessary.
  • Focus on
    customer retention
    and ensure a
    high standard of customer service
    for all visitors.

4. Team Management:

  • Lead and manage the front desk team effectively.
  • Supervise and support
    front desk staff and client coordinators
    .
  • Drive clinic
    performance and productivity
    through team collaboration and stakeholder engagement ( Owners and Operations head)
  • Focus on
    retention and motivation of front desk staff
    .

Qualifications & Requirements:

  • Proven experience in
    clinic management, sales, or healthcare administration
    .
  • Strong leadership, communication, and problem-solving skills.
  • Ability to manage
    sales targets, business performance, customer service, and team coordination
    .
  • Experience in handling
    high-value clients and complaint resolution
    .
  • Proficiency in
    clinic management software and operational processes
    .

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