Splunk Solution Engineer

6 days ago

Ahmedabad, Gujarat, India iOPEX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role: Splunk Solution Engineer

Location: Ahmedabad

Experience: 5+ years

Shift: Rotational including night shift

Work mode: Work from office

Job Brief

  • Provide consistent high quality technical support for customers through email, phone or other tools preferred by clients.
  • Communicate effectively with requestors and next level systems and service management throughout the problem management process to ensure that all communications are timely and accurate.
  • Follow documented support procedures; manage each issue through resolution to meet established service levels.
  • Performing analyses on software application functionality and suggesting improvements.
  • Ensuring effective front-end and back-end functionality of applications.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Managing code migration across environments to ensure continued and synchronized functionality.
  • Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
  • Documenting processes and monitoring application performance metrics.
  • Providing front-end support to clients and colleagues in other departments.
  • Maintain technical skills through participation in ongoing training

Roles & Responsibilities:

  • Track and update all problems in the case tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.
  • Escalate incidents in a timely manner per support procedures.
  • Proactively monitor, recognize, analyse, isolate and/or resolve and document all applications support issues.
  • Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes
  • Should be able to work on Shifts including night shifts

Competencies For The Job:

  • Must have a minimum of 5yrs exp in splunk application support for captive and hybrid environment which includes customer interaction and case management.
  • Hands-on Production support experience with troubleshooting in scripts like bash, python, javascript, GitHub, FastAPI etc.
  • Must have good knowledge in integration methods like API, HEC, scripted inputs etc
  • Good knowledge of splunk integrations systems in On-Prem, Saas apps, network components and databases etc.
  • Good SQL , PL/SQL, SQLAlchemy etc.

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