Splunk Solution Engineer
6 days ago
Role: Splunk Solution Engineer
Location: Ahmedabad
Experience: 5+ years
Shift: Rotational including night shift
Work mode: Work from office
Job Brief
- Provide consistent high quality technical support for customers through email, phone or other tools preferred by clients.
- Communicate effectively with requestors and next level systems and service management throughout the problem management process to ensure that all communications are timely and accurate.
- Follow documented support procedures; manage each issue through resolution to meet established service levels.
- Performing analyses on software application functionality and suggesting improvements.
- Ensuring effective front-end and back-end functionality of applications.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Managing code migration across environments to ensure continued and synchronized functionality.
- Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
- Documenting processes and monitoring application performance metrics.
- Providing front-end support to clients and colleagues in other departments.
- Maintain technical skills through participation in ongoing training
Roles & Responsibilities:
- Track and update all problems in the case tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.
- Escalate incidents in a timely manner per support procedures.
- Proactively monitor, recognize, analyse, isolate and/or resolve and document all applications support issues.
- Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes
- Should be able to work on Shifts including night shifts
Competencies For The Job:
- Must have a minimum of 5yrs exp in splunk application support for captive and hybrid environment which includes customer interaction and case management.
- Hands-on Production support experience with troubleshooting in scripts like bash, python, javascript, GitHub, FastAPI etc.
- Must have good knowledge in integration methods like API, HEC, scripted inputs etc
- Good knowledge of splunk integrations systems in On-Prem, Saas apps, network components and databases etc.
- Good SQL , PL/SQL, SQLAlchemy etc.
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