Technical Consultant

6 days ago

Ahmedabad, Gujarat, India iOPEX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Looking for an experienced Splunk Architect who is into end-to-end troubleshooting with migration, installation, and upgradation experience. This individual will troubleshoot the technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.

Role: Technical Consultant

Location: Ahmedabad

Education: Bachelor's Degree

Experience: 7 to 13 years

Shift: Rotational including Night Shift

Job Brief

Responsibilities:

  • Provide outstanding service and technical support to our customers and maintain positive customer relationships.
  • Take ownership of resolving customer problems while ensuring an outstanding customer experience.
  • Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our security line of products, such as Enterprise Security.
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
  • Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow while following Knowledge-Centered Service principles and methodology.
  • Reproduce customer issues, le bug reports, raise issues to Engineering team, and be the bridge between customers and product developers.
  • Drive continuous improvement of tools, processes, and product supportability.
  • Perform other job-related duties as assigned and participate in special projects.

Requirements:

  • 7+ years of experience as a Splunk Developer/Admin.
  • Should have experience in installing Splunk core products.
  • Prior experience with Splunk and Enterprise Security is mandatory.
  • Experience with UNIX (Linux, NIX), LDAP, Windows, or Mac OS ( 4+ years).
  • Certification in Splunk is mandatory.
  • Experience in technical support, system administration, or similar technical role, with a strong preference for experience in an IT security role, such as security analyst, SIEM administrator, or other relevant position (5+ years).
  • Understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting.
  • Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages.
  • Exposure to AWS (including Amazon EC2 and S3) or Google Cloud Platform.
  • Experience providing SaaS support, Understanding of regular expressions (Regex).
  • Logical approach to problem solving with strong troubleshooting skills.
  • Outstanding interpersonal skills, and excellent communication - both verbal and written.
  • Excellent time management skills with the ability to adapt to changing priorities of customer issues.
  • Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge.
  • Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates.
  • Experience in Business Analytics is a plus.

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