Team Leader Case Mgmt KYC, GCC(Institutional Banking)

Req ID: 107016

Department: Insto Ops Onboarding

Division: Institutional

Location: Bangalore

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

The Institutional Banking KYC On-boarding team operates as a global hub supporting Australia, Singapore, Hong Kong, London, and New York. The team works closely with in-country teams, Sales, Relationship Managers, Credit, Legal, Compliance, and Operations to ensure the efficient and timely onboarding and review of clients across the Institutional & Markets business. Within this function, the KYC On-boarding & OCDD team plays a critical role in creating new customer profiles, reviewing and refreshing existing profiles, and remediating client records to maintain data quality and ensure adherence to regulatory compliance standards.

Role Location: Bangalore

Role Type: Permanent, Full-time

Shifts: Flexible to work in Early Morning shift (5:00 AM)

What will your day look like?

As a Lead, you will support and oversee daily activities related to ongoing compliance reviews, ensuring adherence to regulatory expectations and internal policies. You will guide process leads and analysts, help meet production targets, and support strategic initiatives in collaboration with Compliance, QA, Sales, and Solutions teams.

Your key activities will include:

Managing and supporting OCDD operations, including Maker and Checker tasks, ensuring timely, accurate, and compliant completion of KYC reviews.

Conducting multi-jurisdictional KYC reviews, ensuring files are risk-aligned, audit-ready, and compliant with both global and local policy requirements.

Ensuring data integrity across onboarding platforms, validating client information, system linkages, and supporting remediation of client profiles.

Coaching, guiding, and supporting team members, including on-the-job training, performance feedback, and capability development.

Performing Quality and Risk assessments, including spot checks, adherence to the Risk & Assurance framework, and supporting audits and escalations.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

4–5 years of Relevant KYC experience with strong exposure to AML/KYC, regulatory compliance, and quality assurance.

Deep expertise in end-to-end CDD/OCDD processes across all risk levels (Extreme/High/Medium/Low) and client types (Trusts, Charities, Foundations, Corporates, FIs, Government, Regulated/Listed entities).

Strong project management and stakeholder management skills, with the ability to manage multiple priorities, lead escalations, and deliver under tight deadlines.

Knowledge of key regulatory frameworks such as Dodd-Frank, FATCA, CRS, EMIR, MiFID, and Volcker, along with experience using KYC systems and workflow tools.

Experience supervising or supporting large-scale operational teams across multi-jurisdictional KYC policies and complex client profiles.

Relevant certifications such as ACAMS, ICA, FINRA and/or a Master's degree (preferred).

Strong understanding of Risk, Controls, and Quality frameworks.

Excellent problem-solving skills, with a high level of organization, self-drive, and attention to detail.

Ability to handle confidential information with professionalism and integrity.

Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word).

Bachelor's degree required; Master's degree preferred.

Job Posting End Date

05/12/2025 , 11.59pm, (Melbourne Australia)