Specialist - Client Engagement, KYC GCC

Req ID: 107044

Department: Insto Ops Onboarding

Division: Institutional

Location: Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Specialist-Client Engagement in our Institutional - Client Onboarding and Maintenance you'll play a key role in helping to make the KYC process seamless for Institutional customers by owning customer outreach, guiding them through regulatory requirements, and ensuring all KYC obligations are met accurately and efficiently. It combines deep KYC expertise with strong communication to support bankers, resolve queries, and drive improvements that enhance customer experience and compliance.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Bengaluru, Manyata Tech Park

Work Hours: 12 PM – 9PM

What will your day look like?

As a Specialist Client Engagement, you will:

Engage directly with Institutional customers to explain KYC/AML requirements and support them through the end-to-end KYC collection process.

Own and drive KYC delivery, ensuring productivity targets are met and continuously looking for ways to improve efficiency and accuracy.

Act as the key escalation point for KYC policy clarifications, guiding bankers and stakeholders with clear, accurate SME advice.

Coordinate KYC outreach activities, planning and monitoring progress to ensure internal deadlines are met and escalating critical cases on time.

Collaborate with global KYC teams (Verify & Load), MLRO, BG&C, onshore counterparts, Implementation teams, and frontline bankers to maintain smooth KYC workflows and strong relationships.

Maintain up-to-date records and send timely updates to customers, bankers, and requestors, ensuring same-day responses and transparency.

Identify gaps and improve processes, contributing to productivity, quality, and customer-centric initiatives that enhance operational performance.

Support and mentor new team members, sharing best practices and acting as a role model for ANZ values and behaviours.

Proactively manage risk and compliance, raising NFRs, adhering to AML/CTF policies, and taking remedial actions based on audit or assurance findings.

Resolve operational issues promptly, acting as the conduit between customers and internal teams to deliver a seamless, compliant, and customer-focused KYC experience.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

5+ years of relevant domain experience in depth understanding of KYC (AML/CTF legislation) and its application within the banking/financial services industry, in particular key industry challenges, trends, and regulatory issues. Multi-jurisdictional exposure to AML KYC operations is highly desirable.

Excellent communication skills (verbal and written) with the ability to negotiate, persuade, influence

Experience with dealing with stakeholders sometimes at senior levels both internally and externally

Sound business judgment and problem-solving skills

Strong relationship building and networking skills

Have experience in Advanced Excel

Understanding and application of the key banking systems such as SEIBEL, GOLDTIER, CACHE, ORION, MIDANZ

Strong computer literacy - experience in working with fraud and or KYC/AML/CTF technology platforms

An inquiring mindset to probe, ask questions, investigate the anomalies and move through the process to resolution

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

/. You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

05/12/2025 , 11.59pm, (Melbourne Australia)