Specialist - Client Engagement - KYC

Req ID: 107062

Department: Insto Ops Onboarding

Division: Institutional

Location: Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The KYC specialist will need to demonstrate deep technical expertise on KYC (Country and industry) along with strong verbal & written communication skill and commitment to ensuring the best possible experience for both ANZ Customers and Bankers. A major part of this role is to provide input and feedback to promote ongoing improvements to policy and process in a collaborative manner, building and leveraging stakeholder relationships to drive 100% KYC Compliance.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location: Manyata Tech Park, Bengaluru

Role Type: Permanent, Fulltime

Work Timing: 4 AM IST

What will your day look like?

The KYC team is at the forefront of protecting ANZ and our Customers from financial crime. This role is responsible for:

Customer outreach and working directly with existing customers to explain the 'what' and 'why' of ANZ's ever increasing policy requirements for AML-CTF and KYC

Facilitating KYC directly with customers on behalf of Institutional Relationship teams and Product partners

Ensuring and taking ownership for KYC delivery (while ultimate ownership and responsibility for KYC belongs with the RM/Banker)

Providing a customer centric approach that minimises effort and rework and improves the client experience in the KYC process

Ensuring KYC "collect" requirements are fully compliant with ANZ regulatory obligations and ANZ AML/CTF policies and procedures and these are correctly loaded and linked in the KYC system (Gold Tier)

Providing guidance to the customer on KYC requirements in a clear, concise and customer friendly manner – providing a high CX

This role is the conduit between the customer and ANZ to complete KYC in a streamlined, efficient manner with the customer lens overlay.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Excellent communication skills (verbal and written) with the ability to negotiate, persuade, influence

Experience of dealing with people at all levels both internally and externally

Sound business judgment and problem solving skills

Strong relationship building and networking skills

In depth understanding of Institutional KYC (AML/CTF legislation) and its application within the banking/financial services industry, in particular key industry challenges, trends, and regulatory issues

Understanding and application of the key banking systems such as GOLDTIER, CACHE, ORION, MIDANZ, DSD etc.

Strong computer literacy - experience in working with KYC/AML/CTF technology platforms

An inquiring mindset to probe, ask questions, investigate the anomalies and move through the process to resolution

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

05/12/2025 , 11.59pm, (Melbourne Australia)