Customer Service Associate

3 days ago

Navi Mumbai, Maharashtra, India Niit Learning Systems Full time

Key Responsibilities:

  • Handle inbound/outbound customer interactions via voice calls.
  • Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
  • Maintain detailed and accurate call logs and follow standard operating procedures.
  • Achieve performance targets related to quality, accuracy, and customer satisfaction.
  • Demonstrate effective communication and listening skills to address customer needs efficiently.
  • Adapt to flexible shifts and rotational schedules as per business requirements.
  • Upsell or cross-sell products/services when required.
  • Meet defined KPIs including call quality, response time, and customer satisfaction.

Eligibility Criteria:

  • Graduates (freshers) with excellent communication skills are encouraged to apply.
  • Preference given to candidates with prior BPO experience and complete joining documentation.
  • Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
  • Mandatory: PAN card is required during the hiring process

Note:

  • Proficiency in English language
  • Excellent communication skills
  • Should be flexible to work in night shifts
  • Proficient in computer usage and Basic knowledge on MSOffice

Note : 12th Pass can also apply

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