Mumbai MNC hiring for sales associate or customer service with Cross

2 hours ago

Navi Mumbai, Maharashtra, India Global IT Solutions Full time

Mumbai MNC hiring for sales associate or customer service with Cross / Up sales Associate

Experience: 1-3 years in sales or customer support roles Cross/ Up sales Experienced

Role Overview:

This entry-level role will deliver customer support, requiring only minimal consultation or sales expertise which will remain focused on attach motions where applicable. Associates will focus on resolving simple high-volume queries, guiding customers on account and licensing basics, and providing prompt, empathetic support.

Core Competencies:

· Service Excellence: Listen actively, understand concerns, and provide efficient, respectful support using knowledge resources.

· Sales & Retention Support: Handle basic sales queries, identify renewals, and apply guided retention techniques.

· Clear Communication: Simplify product, billing, and plan explanations; escalate when needed.

· License Support: Assist with user management, Admin Console access, and pooled storage basics.

· Creative Use Case Guidance: Promote Adobe Express and templates for everyday creative tasks like resumes, social posts, and flyers.

Key Responsibilities:

· Customer Experience Delivery: Engage customers via chat/call using tools and scripts; route complex issues to the next support tier.

· Account & Billing Support: Address basic queries on plans, billing, usage, and account access.

· License & Admin Assistance: Guide customers on seat management and navigating the Admin Console and support resources.

· Creative Support: Showcase Adobe Express and Firefly for everyday tasks like school projects and SMB content creation.

· Documentation & Escalation: Log interactions accurately in CRM and escalate cases beyond scope per defined processes.

· Retention & Renewal Support: Spot renewal opportunities, reinforce product value, and escalate at- risk accounts for targeted retention.

Qualifications:

o   Education: Graduate from a reputed university or equivalent experience in a relevant field.

· Experience: 1-3 years in sales or customer support roles, preferably in digital or SaaS environments.

Skills:

· Language proficiency:

o  Excellent communication and interpersonal skills Global English to be C1 or higher using the CEFR framework.

· Can follow structured processes with consistency.

· Tech-savvy or familiarity with CRM tools is a plus.

Success Measures – KPIs:

· Revenue KPIs: Gross ARR, ARR per interaction/transaction, conversion

CTC : Up to 5 LPA (Depend on last CTC and Experience) +

14 days accomodation along with food + Flight ticket In case of relocation

Eligible candidates share CV or DM with subject "sales associate or customer service with Cross / Up sales Associate " at bellow mail ID

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CrossSales

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UpSales

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SalesAssociate

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InternationalCustomerService

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