Fault Management SME

4 days ago

India Nokia Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

As a Fault Management Engineer, resolve network and customer faults, manage critical outages, and ensure overall network integrity and performance. Performs proactive O&M, assesses network changes, and provides technical support to optimize network operations. Requires strong analytical, problem-solving, and operational skills, with participation in on-call rosters for critical situations.

Responsibilities
  • Fault resolution of network and customer faults in a timely and efficient manner.
  •  Manage Critical Faults and Outages in the network, and perform Impact assessment of network configuration changes.
  • Develop other team members to enhance their technical expertise, and will assess and mitigate the risk of any network changes. 
  • Create and update support documentation & will be monitoring of Projects and Change Requests with respect to network integrity. 
  • Verification of the implementation of network configuration changes in accordance with detailed designs 
  • Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network. 
  • Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues. 
  • Provide technical support to Operations in performance, capacity, and configuration to maintain and optimize Network performance.
Qualifications

Must-Have-

  • 8+ years' experience in telecommunications or related industry.
  • Experience in Operations and preferably Managed Services.
  • Any certifications: F5, CCNP, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIA, JNCIP.
  • Proven ability to work with others to meet common objectives and customer expectations. 
  • Able to work in a changing environment and able to adapt to these changes. 
  • Proven excellence in Planning, Leadership, Communication, Negotiation, Problem Solving, and Organizational influence.

Nice-To-Have:

  • Takes initiative to resolve issues and find solutions creatively. 
  • Proven ability to see business processes through a customer lens. 
  • Comfortable communicating at all levels within the organization. 

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