Fault Management SME

2 weeks ago

India Nokia Full time

Job Description Job Description As a Fault Management Engineer, resolve network and customer faults, manage critical outages, and ensure overall network integrity and performance. Performs proactive O&M, assesses network changes, and provides technical support to optimize network operations. Requires strong analytical, problem-solving, and operational skills, with participation in on-call rosters for critical situations. How You Will Contribute And What You Will Learn - Fault resolution of network and customer faults in a timely and efficient manner. - Manage Critical Faults and Outages in the network, and perform Impact assessment of network configuration changes. - Develop other team members to enhance their technical expertise, and will assess and mitigate the risk of any network changes. - Create and update support documentation & will be monitoring of Projects and Change Requests with respect to network integrity. - Verification of the implementation of network configuration changes in accordance with detailed designs - Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network. - Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues. - Provide technical support to Operations in performance, capacity, and configuration to maintain and optimize Network performance. Key Skills And Experience Must-Have- - 8+ years experience in telecommunications or related industry. - Experience in Operations and preferably Managed Services. - Any certifications: F5, CCNP, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIA, JNCIP. - Proven ability to work with others to meet common objectives and customer expectations. - Able to work in a changing environment and able to adapt to these changes. - Proven excellence in Planning, Leadership, Communication, Negotiation, Problem Solving, and Organizational influence. Nice-To-Have: - Takes initiative to resolve issues and find solutions creatively. - Proven ability to see business processes through a customer lens. - Comfortable communicating at all levels within the organization. About The Team Some of our benefits: - Flexible and hybrid working schemes - A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) - Life insurance to all employees to provide peace of mind and financial security - Well-being programs to support your mental and physical health - Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) - Employee Growth Solutions to support your personalized career & skills development - Diverse pool of Coaches & Mentors to whom you have easy access - A learning environment which promotes personal growth and professional development - for your role and beyond

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