Sr. Engineer Quality- Furniture

3 days ago

Bengaluru, Karnataka, India Duroflex Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities

1. Quality Systems Development and Implementation

  • Design, develop, and implement robust quality systems and processes within manufacturing operations.
  • Establish, monitor, and analyze key performance indicators (KPIs) related to product quality, process efficiency, and customer satisfaction.
  • Ensure compliance with relevant industry standards (e.g., ISO, Six Sigma) and regulatory requirements.
  • Standardize best practices across all plants and production lines to maintain quality consistency.

2. Customer Experience Enhancement

  • Collaborate with Sales, Marketing, and Operations teams to deliver a seamless and delightful customer journey across all touchpoints.
  • Develop frameworks to systematically capture, analyze, and act on customer feedback.
  • Implement training programs to drive best-in-class processes, product, and delivered quality for customers.
  • Lead initiatives that strengthen brand trust and improve product satisfaction.

3. Continuous Improvement and Innovation

  • Lead initiatives for continuous quality improvement in product design, manufacturing processes, and service delivery.
  • Apply root cause analysis and corrective/preventive actions to eliminate recurring quality issues.
  • Foster a culture of innovation by staying updated on industry trends and best practices.
  • Drive operational excellence through data-driven decision-making.

4. Leadership and Team Management

  • Build, mentor, and develop a high-performing team of quality professionals across factories and operations.
  • Act as a key advisor to senior leadership on quality and customer experience strategies.
  • Ensure effective communication and collaboration across departments to align on goals and standards.
  • Promote a culture of accountability, continuous learning, and excellence.

5. E-commerce and Digital Integration

  • Align quality and customer experience strategies with the organization's online and e-commerce platforms.
  • Ensure consistent product quality, delivery performance, and post-purchase support in digital channels.
  • Leverage digital tools and analytics to monitor customer satisfaction and operational metrics.

6. General Trade Oversight

  • Partner with channel sales teams to maintain consistent quality and customer experience across general trade networks.
  • Implement robust feedback loops to capture insights from distributors and retailers for continuous improvement.
  • Uphold brand reputation by ensuring high service and product standards in offline markets.

Education

  • Bachelor's degree in Engineering, Quality Management, or a related field.
  • Master's degree or certifications in Quality Management (e.g., Six Sigma Black Belt, ISO Lead Auditor) are desirable.

Experience

  • Minimum 
    10 years of experience in quality management
    , with at least 
    4 years in the furniture industry
     (specifically Sofas/Recliners).
  • Proven track record in managing quality systems within 
    manufacturing and retail environments
    .
  • Experience in 
    enhancing customer experience
     within 
    D2C and e-commerce
     sectors.
  • Demonstrated success in leading cross-functional improvement initiatives and achieving measurable results.

Key Competencies

  • Strategic and analytical thinking
  • Strong understanding of manufacturing and retail quality processes
  • Customer-centric approach and problem-solving orientation
  • Excellent leadership, communication, and stakeholder management skills
  • Proficiency in quality tools, data analysis, and process improvement methodologies
  • Ability to balance strategic vision with operational execution .

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