Captain

2 weeks ago

Mumbai, Maharashtra, India Bastian Hospitality Pvt Ltd Full time

About Bastian Hospitality Pvt. Ltd.:

Bastian Hospitality Pvt. Ltd. is a leading name in India's premium dining and hospitality industry, known for its exceptional culinary experiences, vibrant atmosphere, and commitment to world-class service. With renowned brands under its umbrella, Bastian Hospitality continues to redefine luxury dining and guest engagement through innovation, passion, and attention to detail.

Position Summary:

The Captain plays a key supervisory role in ensuring smooth day-to-day restaurant operations and delivering a consistently high-quality guest experience. The role involves supervising the service team, coordinating with kitchen and bar departments, and upholding Bastian Hospitality's service standards.

Key Responsibilities:

Guest Service & Experience

  • Greet guests warmly, ensure prompt seating, and oversee overall table service quality.
  • Anticipate guest needs, handle special requests, and resolve complaints professionally and efficiently.
  • Ensure every guest receives a memorable dining experience aligned with Bastian Hospitality's brand standards.

Team Supervision

  • Lead, train, and motivate the service team to deliver exceptional service.
  • Allocate tables, assign duties, and supervise order-taking and food service.
  • Conduct pre-service briefings to communicate menu changes, promotions, and special events.

Operations & Coordination

  • Ensure timely coordination between kitchen, bar, and service teams for smooth order flow.
  • Monitor table setup, cleanliness, and overall ambiance.
  • Maintain inventory of service equipment and ensure proper handling of cutlery, glassware, and linen.

Sales & Upselling

  • Promote menu specials, beverages, and desserts to maximize sales.
  • Support the restaurant manager in achieving revenue and profitability targets.

Compliance & Standards

  • Ensure adherence to hygiene, safety, and grooming standards.
  • Follow company policies and standard operating procedures (SOPs) for service delivery.

Qualifications & Experience:

  • Minimum 2–4 years of experience in a supervisory or captain role in a premium or fine-dining restaurant.
  • Strong knowledge of F&B service standards, menu presentation, and POS operations.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team in a fast-paced environment.
  • Diploma or degree in Hotel Management / Hospitality preferred.

Personal Attributes:

  • Guest-focused with a passion for service excellence.
  • Polished, well-groomed, and professional demeanor.
  • Positive attitude, team player, and proactive problem solver.
  • Strong leadership and multitasking abilities.

Compensation & Benefits:

  • Competitive salary based on experience.
  • Incentives and service charge benefits.
  • Training and growth opportunities within Bastian Hospitality's restaurant network.
  • Employee meals and staff discounts at group outlets.

Job Types: Full-time, Permanent

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