L2 Engineer

The Role & Responsibilities:

The Tier 2 Service Specialists will be responsible for proactively managing the events / alarms that are created on different facets of the infrastructure.

• Having troubleshooting experience and approach for handling incidents.
• Prepare and follow the technical documents to enhance the knowledgebase.
• Manage the life cycle of the incident escalation.
• Provide technical escalation point for L1 analysts
• Follow documented escalation processes
• Provide advanced troubleshooting for platforms and drive the issue/problem resolution process
• Understanding and exceeding all SLA commitments
• Flexible to work in shifts (24*7)

Primary Experience and Skills Required:

• Educational Requirements

Master Of Comp. Applications, Bachelor of Engineering, Bachelor of Technology.

Technical and Professional Requirements:

Must have skills:

• Must have hands-on knowledge on cloud (AWS/Azure)
• Must have conceptual knowledge on OS Linux and any scripting language (bash/Python)
• Must have windows OS administration knowledge.
• Must have the ability to work independently.
• Must have excellent oral and written communication skills and be able to work.

Good to have skills:

• Understanding of container orchestration tool Kubernetes
• Basic understanding of VMWare EXSI tool for the Virtualization of OS.
• Having exposure on Infra management tool like Ansible, version controlling tool like Git & GitHub, continuous delivery tool like ArgoCD.,
• Good to have hands-on experience on MySQL/Oracle
• Good Understanding of Incident management (ITIL)
• Ticketing tool experience (SNOW/JIRA).
• Basic understanding of Hardware and network level issues.
• Prior Airport experience. responsibilities

Preferred candidate profile