IT - Project Manager from QSR Exp. Only

Job Title: IT Project Manager – F&B & QSR IndustryLocation: MumbaiExperience: 10 Years in IT, with a strong focus on F&B and QSR domainReports To: CTOJob Summary:Seeking an experienced IT Project Manager with a strong background in the F&B andQSR industry to lead and manage cross-functional IT initiatives. The ideal candidate willplay a pivotal role in driving the successful planning, execution, and delivery of new ITprojects such as gift voucher systems, couponing solutions, digital invoicing, CMMS(Computerized Maintenance Management System), and POS integrations.

This role requires deep expertise in business process documentation, digitaltransformation initiatives, and cross-functional collaboration to ensure seamlessimplementation aligned with business goals. Key Responsibilities: Lead end-to-end execution of IT projects including requirements gathering,planning, vendor coordination, deployment, and post-launch support.  Manage and implement projects related to:o Gift Voucher and Couponing Systemso Digital Invoicing & e-Receipt Solutionso CMMS Platformso POS System Integrations & Enhancements Coordinate with internal departments (Operations, Finance, Marketing, SupplyChain, etc.) to define project requirements and success criteria.

 Work closely with external vendors, solution providers, and internal IT teams toensure on-time, on-budget project delivery.  Develop detailed project documentation, including SOPs, process flows, anduser manuals.  Define, document, and streamline IT and business workflows, ensuringefficiency and scalability.

 Oversee testing and quality assurance to ensure systems meet business needsand compliance standards.  Develop detailed project plans, track progress, mitigate risks, and communicateupdates to senior management.  Track project progress and provide regular updates to stakeholders.

 Identify project risks and implement mitigation strategies.  Support change management and training initiatives for end-users.  Maintain a pulse on industry trends to recommend innovative IT solutions thatenhance customer and business experience.

 Ensure adherence to IT governance, data privacy, and compliance standardsduring project execution.  Drive UAT, training, documentation, and post-go-live support and optimization. Qualifications & Experience: Minimum 10 years of IT project management experience in the F&B / QSRindustry.

 Proven experience managing cross-functional IT initiatives in a fast-pacedretail/hospitality environment.  Strong understanding of POS systems, integrations, and retail transactionenvironments.  Hands-on experience with digital solutions such as e-invoicing, couponing, andloyalty platforms.

 Experience with CMMS platforms and operational process automation is a plus.  Excellent skills in process documentation, workflow design, and user requirementspecification.  PMP, PRINCE2, Agile/Scrum certifications are a plus.

 Strong interpersonal, communication, and stakeholder management skills.  Ability to work independently and lead projects with minimal supervision.  Experience working with multi-brand or franchise operations.

Preferred Skills: Familiarity with QSR operations and customer-facing technologies.  Ability to bridge technical and non-technical teams.  Knowledge of compliance requirements in digital invoicing and data handling.

 Working knowledge of tools like Jira, Confluence, MS Project, Visio, or similarplatforms.  Passion for digital transformation and innovation in the hospitality industry. Warm Regards,Aasma Shaikh