Restaurant General Manager

**Job Title: Restaurant General Manager — Coffee Culture Reserve (Flagship Outlet)

Location:

Surat (Piplod)Experienc

e: 4–8 years in Café / QSR / Premium Casual DiningSalary: C

ompetitive + Performance Incentives

⸻

**About Coffee Culture Reserve

Coffee Cu

lture Reserve is our flagship super-specialty outlet, known for premium hospitality, high-volume operations, artisanal coffee, and a culture-driven customer experience. We are looking for a dynamic General Manager who can lead this high-energy, high-responsibility, and high-potential outlet.

This is

a

leadership role—not just operations.The RGM d

rives sales, culture, training, guest experience, and overall business performance.

⸻

**Key Responsibilities

1. Leader

ship & Team Management
• Lead a

team of 40+ staff across service, brew, kitchen, housekeeping, and store.
• Build

a high-performance culture with discipline, ownership, and motivation.
• Respon

sible for staff hiring, training, onboarding, and retention.
• Conduc

t daily briefings, weekly reviews, performance evaluations, and coaching.

⸻

1. Sal

e

s

& Business Performance
• Drive

daily/weekly/monthly sales targets and APT/APC goals.
• Execut

e strategies to grow dine-in, delivery, and takeaway revenue.
• Manage

menu mix, upselling practices, and customer experience rituals.
• Work c

losely with area sales manager to execute campaigns, promotions, and events.

⸻

1. Gue

s

t

Experience & Service Quality
• Ensure

5-star guest experience with fast service & friendly interactions.
• Monito

r NPS, in-house feedback, Google reviews; close all loops quickly.
• Resolv

e complaints and escalations with maturity and professionalism.
• Mainta

in brand standards across service, coffee quality, and food presentation.

⸻

1. Res

t

a

u

rant Operations & SOP Compliance
• Overse

e day-to-day operations with clockwork efficiency.
• Ensure

100% adherence to Coffee Culture SOPs and standards.
• Manage

rosters, shift planning, staff scheduling, and discipline.
• Track

and maintain daily checklists, DSR, opening & closing reports.

⸻

1. Cos

tC

ontrol, Inventory & Hygiene
• Monito

r food cost, wastage control, pilferage, and stock accuracy.
• Mainta

in inventory levels and coordinate with supply chain.
• Ensure

100% hygiene, FSSAI standards, and kitchen discipline.
• Conduc

t audits for cleanliness, equipment functionality, and safety.

⸻

1. Mar

k

e

t

ing, Events & Community Building
• Execut

e in-store events, UGC moments, weekend activations, and local partnerships.
• Work w

ith marketing team to create reels, engage customers, and drive footfall.
• Build

brand culture by engaging with guests, influencers, and communities.

⸻

1. Rep

o

r

t

ing & Administration
• Handle

daily reporting: DSR, manpower, sales, expenses, inventory.
• Mainta

in compliance, documentation, HR requirements, and cash handling.
• Coordi

nate with backend teams (HR, Ops, Accounts, Training, SCM).

⸻

**Desired Skills & Competencies
• Strong

leadership & people management
• High e

motional maturity & calm decision-making
• Excell

ent communication and guest handling
• Abilit

y to function in high-pressure environments
• Strong

sense of ownership & accountability
• Operat

ional discipline and problem-solving ability
• Unders

tanding of specialty coffee (preferred, not mandatory)

⸻

**Requirements
• 4–8 ye

ars experience in hospitality (café, restaurant, QSR, premium casual dining)
• Should

have managed teams of 20+ staff
• Strong

command over operations, service standards, and customer experience
• Must b

e comfortable working weekends, extended hours during peak days
• Abilit

y to manage high-volume flagship outlets

⸻

**What We Offer
• Perfor

mance-driven incentive structure
• Growth

into Area Manager / Multi-store Manager
• Traini

ng & development across coffee, leadership, and brand culture
• Fast-g

rowing brand with national-level expansion
• A cult

ure-first work environment

Salary :

35k - 55k per month + incentives +**