Java Service Manager

4 hours ago

Chennai, Tamil Nadu, India Cognizant Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Application support engineer for L2 support with 8 to 10 years of experience. Priori experience in working on Payments application is advantage. Candidate should demonstrate good knowledge on cards and authorization process.

Roles

  • Repetitive incident analysis
  • SOP creation of incidents
  • Provide support in execution of System Continuity Plan / Disaster Recovery (SCP/DR)
  • Knowledge repository updates
  • Batch based troubleshooting
  • Real time system/messages troubleshooting
  • Database/Service credentials management (validation only)
  • Critical/high incident management and closure
  • Continuous service improvements and recommendation for automation
  • Application health check and validation on patching & upgrades - (CTASK)
  • Monitoring tools - basic configuration support and validation of alerting
  • Infra/ certs/ passwords rotation manual validations and/ or using smoke test
  • Standard Change creation, implementation, validation
  • Problem Management PIR-related tasks, monitoring (PTask)

Job Description

  • Technical and functional expertise to work as L2 application support tech lead
  • Provide technical support for the tasks that are not resolved by Service Monitoring team and require knowledge of the technology and application
  • Responsible for the quick restoration of the services through application-level analysis and troubleshooting involving configuration changes and workarounds
  • Perform root cause analysis (RCA) of the incidents and escalate tickets to L2 Application Ownership team / L3 agile feature development teams which require code fixes
  • Create SOPs for repeatable incidents and tasks and left shift to Service Monitoring team
  • Special Working And Tactics (SWAT) team to drive RRT calls and handle communication
  • Conduct RCA of repeatable incidents and create Pull Requests (PRs) for permanent code fixes by feature dev teams
  • Update Service Catalogues/Knowledge Repository

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