Customer Support- Executive

2 weeks ago

Bangalore North Rural Karnataka, India GoKhana Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles & Responsibilities

  • Primarily handling merchant escalated cases daily.
  • Working with the internal stakeholders to extract the resolution.
  • Identify opportunities for process improvement, considering the merchant and partner experiences.
  • Proactively help to resolve merchant concerns in a timely, professional and positive manner, escalating issues to the next level or other internal stakeholders, as needed.
  • If required need to connect with the merchants via phone or non-voice channels, to understand and work on the case efficiently and effectively.
  • Flexible to take up extra initiative or additional work as per the organizational requirement.
  • Connecting with customers via call / mail to address their queries.
  • Manage backend operational processes to support customer service delivery.
  • Provide exceptional customer service by addressing concerns and following up on ticket status.
  • Ensure high levels of customer satisfaction through professional and courteous communication.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Prioritize and handle tickets efficiently, ensuring timely resolution.

Requirements

  • Bachelor's degree in any Stream.
  • A min. experience of 1 year.
  • Should be proficient with MS Office.
  • Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred.
  • Exceptional writing and editing skills combined with strong presentation and public speaking skills.

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