Pega Developer

Client: Kyndryl

Job Type: C2H

Position: Pega RTIM specialist

Relevant Experience: 6+Years

CTC Band: 12-14LPA

Location: Remote

Job Description: Position Summary:

Experienced Senior Pega RTIM Specialist with deep expertise in Pega Customer Decision Hub (CDH) and Real-Time Interaction Management (RTIM) to lead the design, implementation, and optimization of enterprise-grade, AI-driven customer engagement solutions. This role requires a professional who can bridge the gap between business strategy and technical execution—translating customer engagement goals into scalable, personalized, real-time decisioning frameworks that deliver measurable business impact.

Key Responsibilities:

1. Solution Architecture & Design

• Lead the end-to-end design and implementation of RTIM solutions using Pega CDH.
• Architect Next Best Action (NBA) and Next Best Offer (NBO) strategies that align with business goals and customer journeys.
• Design decisioning logic including Engagement Policies, Arbitration, Propensity Models, and Channel Constraints.
• Develop omni-channel interaction frameworks ensuring consistent customer experience across web, mobile, contact center, and email channels.
• Collaborate with enterprise architects to ensure RTIM design aligns with overall system architecture and data flow models.
• 1. Technical Development & Configuration

• Configure Decision Strategies, Decision Data Records (DDR), Predictive Models, and Adaptive Models within Pega CDH.

• Develop and optimize Pega data flows, customer profiles, and strategy results classes.

• Integrate RTIM solutions with enterprise systems (CRM, DMP, Campaign Management tools, REST/SOAP APIs, Kafka, etc.).

• Work with analytics teams to incorporate AI/ML models into decision strategies.

• Business Consulting & Strategy Alignment

• Partner with business stakeholders to identify customer engagement objectives, key metrics, and strategic use cases.

• Translate business requirements into decisioning blueprints, ensuring traceability from objectives to outcomes.
• Conduct workshops and design thinking sessions with marketing, product, and analytics teams to define actionable strategies.

• Act as a trusted advisor to clients, providing recommendations on personalization, real-time decisioning maturity, and Pega CDH best practicesRequired Qualifications:

• 7-10 years of total experience in IT, with at least 5+ years hands-on in Pega CDH / RTIM / Decisioning implementations.

• Proven track record of delivering large-scale Pega RTIM or CDH projects in complex enterprise environments.
• Strong expertise in:
• o Pega CDH components: Next Best Action Designer, Customer Profile Designer, Predictive Analytics Director.o Decisioning elements: Engagement Policy, Arbitration, Prioritization, Proposition Management, Adaptive Models.o Integration via REST/SOAP APIs, Kafka, JMS, or Pega Connectors.o Experience with real-time event-driven architecture.

• Deep understanding of customer engagement strategies, marketing automation, and personalization frameworks.

• Familiarity with data science concepts, predictive modeling, and AI/ML integration.

• Strong grasp of agile delivery methodology, DevOps practices, and CI/CD for Pega deployments.

• Certifications:

• o Pega Certified Decisioning Consultant (PCDC)o Pega Certified Senior System Architect (CSSA)o Pega Certified Lead Decisioning Architect (CLDA)o Pega Certified Business Architect (PCBA)

Job Type: Contractual / Temporary

Contract length: 24 months

Pay: ₹108, ₹125,000.00 per month

Benefits:

• Work from home

Work Location: Remote