Technical Account Manager

Date Opened

11/17/2025

Job Type

Full time

Work Experience

5+ years

Industry

IT Services

Remote Job

Welcome to the Cutting-Edge of Innovation: ZAZZ

Step into the world of ZAZZ, a realm where innovative design meets software development brilliance. We're not your average tech company; we're trendsetters shaping the future, crafting digital masterpieces, and redefining boundaries.

At ZAZZ, technology isn't just a tool—it's our canvas, our playground. Our passionate, ingenious team doesn't just adapt to the latest technologies; we shape them. Join us, and you'll be at the heart of a revolution, influencing, and driving technological advancements.

Empowering People. Transforming Experiences.

Ever dreamed of putting your mark on the digital universe? ZAZZ is the place. We breathe life into a bottom-up approach where our employees and users are the stars. Here, you won't just be creating software—you'll be part of a grand journey to revolutionize digital experiences.

Dive into the Tech Spectrum

With ZAZZ, you don't just get a job; you get an open ticket to a roller-coaster of challenges and opportunities. From Product Strategy, IoT App Development to the bleeding-edge Blockchain tech, we cover the entire spectrum of tech innovation. Prepare to ignite your creativity and fuel your passion in an environment buzzing with groundbreaking ideas and projects.

Shaping the Future, Together

It doesn't matter if our client is a fledgling startup, a dynamic SME, or a Fortune 500 titan—we've partnered with them all. At ZAZZ, you'll gain unparalleled exposure and experience in diverse sectors and technologies. You'll not just grow; you'll evolve.

Why Join ZAZZ?

If you're seeking a place where your curiosity is celebrated, your skills valued, and your growth accelerated, look no further. ZAZZ offers a thriving work environment, opportunities for continuous learning, and the chance to work with some of the best minds in the industry. Plus, our team loves to get geeky over a coffee chat on the latest tech

So, are you ready to leave a lasting footprint in the tech world? Join the ZAZZ family, and together, let's create the future.

This is a remote position.

About the Role

As part of our expanding Managed Services division, we are seeking an experienced Technical Account Manager (TAM) in Latin America to support our growing North American client base. This high-impact, client-facing role is pivotal in driving the success of our Managed IT and Cybersecurity services. You will be responsible for sales, account management, and ensuring long-term client growth through renewals and upselling.

Ideal candidates will bring a combination of technical expertise, consultative sales, and account management experience, positioning them as trusted advisors to our clients.

Key Responsibilities

Client Engagement & Sales

• Lead MSP client discovery calls, solution discussions, and proposal presentations.

• Qualify prospects, manage sales pipelines, and close new Monthly Recurring Revenue (MRR) opportunities.

Account Management & Growth

• Act as the primary point of contact for assigned clients, ensuring retention and satisfaction.

• Manage renewals, conduct Quarterly Business Reviews (QBRs), and identify upsell opportunities in cybersecurity and cloud solutions.

Key Performance Indicators (KPIs)

• Achieving monthly and quarterly MRR targets for MSP.

• Renewal and upsell contributions across the client base.

• CRM data accuracy and reporting timeliness.

Qualifications

• A minimum of 5 years of experience in Technical Account Management, specializing in Managed IT Services (MSP) and Cybersecurity within an MSP organization.

• Strong understanding of managed services delivery models with proven track record in consultative sales, client relationship management, and revenue ownership.

• Exceptional communication and presentation skills; English fluency required.

Commission & Incentives:

• We offer a competitive commission structure designed to reward your performance and contributions to the team's success. This includes incentives for both new business and renewals. The full details of the commission plan will be discussed during the onboarding process, ensuring that your efforts are recognized and rewarded in line with your impact on the business.

• Fully remote role with a performance-based growth trajectory.