Sr. Captain
2 days ago
Job Description: Senior Captain
Location: Lower Parel, Mumbai
Department: Food & Beverage / Restaurant Operations
Reports To: Restaurant Manager / F&B Manager
Position Overview
The Senior Captain is responsible for supervising the restaurant floor, ensuring exceptional guest service, managing staff, and maintaining operational standards. This role acts as a link between the service team and management, handling guest concerns, ensuring smooth service, and maintaining high hospitality standards.
Key Responsibilities
1. Guest Service & Experience
- Ensure guests receive prompt, courteous, and professional service at all times.
- Greet, seat, and interact with guests, ensuring satisfaction throughout their dining experience.
- Handle guest complaints or special requests and escalate issues when necessary.
- Maintain strong product knowledge of menu items, ingredients, allergens, and promotions.
2. Floor Supervision
- Oversee daily dining floor operations during service hours.
- Allocate tables and sections to captains/servers based on business flow.
- Ensure table settings, mise en place, and cleanliness are up to brand standards.
- Coordinate with kitchen and bar teams to ensure timely service.
3. Team Leadership
- Supervise, guide, and train captains, stewards, and service staff.
- Conduct briefings on daily specials, menu changes, and service updates.
- Assist in onboarding new team members and ensuring service standards are followed.
- Monitor staff grooming, discipline, and adherence to SOPs.
4. Operational Support
- Manage reservation lists and waitlists efficiently.
- Handle billing, cash management, and coordinate with the cashier.
- Ensure compliance with hygiene, safety, and sanitation regulations.
- Maintain inventory of service equipment and report shortages.
5. Coordination & Communication
- Liaise with kitchen, bar, and management for smooth operations.
- Communicate guest feedback and operational issues to management.
- Assist in planning and executing special events or promotions.
Qualifications & Skills
- Experience: 3–5+ years in restaurant service, with at least 1–2 years in a supervisory/captain role.
- Education: Hotel Management Diploma/Certificate preferred.
- Strong communication and interpersonal skills.
- Leadership ability and team management experience.
- Knowledge of food, beverages, wine service (depending on concept).
- Ability to work in high-pressure, fast-paced environments.
- Professional grooming and positive attitude.
Work Conditions
- Flexible to work evenings, weekends, and holidays.
- Standing and walking for extended periods.
- Uniform and grooming compliance required.
Key Performance Indicators (KPIs)
- Guest satisfaction scores
- Table turnover efficiency
- Staff performance and adherence to SOPs
- Complaint resolution effectiveness
- Operational discipline and floor readiness
Job Types: Full-time, Permanent
Pay: Up to ₹32,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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