Enterprise App Support Trainee

2 days ago

Madurai, Tamil Nadu, India Aurolab Full time ₹ 3,50,000 - ₹ 7,00,000 per year

Key Responsibilities:

  1. Provide Support: Offer day-to-day support to clients, troubleshooting issues related to Microsoft Business Central ERP including modules like Sales, Purchasing, Warehouse, Manufacturing and Finance and other application maintenance
  2. Issue Resolution: Resolve system errors, data discrepancies, and user inquiries promptly and effectively. Track and document support issues and resolutions.
  3. System Maintenance: Perform routine system maintenance tasks such as applying updates, patches, and ensuring smooth system performance.
  4. User Assistance: Assist users with navigating the system, answering questions, and providing guidance on best practices.
  5. Root Cause Analysis: Investigate and resolve root causes of recurring issues and suggest improvements.
  6. Collaboration: Work with internal technical teams or third-party vendors to resolve more complex issues or implement system improvements.
  7. Testing & Debugging: Conduct basic system testing and help identify issues during updates, upgrades, or integrations.
  8. User Training: Provide on-demand training to users on new features or processes and ensure clients are using Business Central optimally.
  9. Documentation: Maintain detailed documentation of support cases, solutions, and configurations.

Qualifications:

  • Bachelors degree in Information Technology, or a related domain
  • 0–1 years of experience in application support, IT support, or sales operations
  • Solid understanding of Business Central core modules (e.g., Sales, Inventory, Manufacturing).
  • Familiarity with system upgrades, patching, and release management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and coordination skills.
  • Ability to work independently and handle multiple support tickets simultaneously.

Key Skills:

  • Experience in implementing or supporting business process automation.
  • Familiarity with MS SQL or database management.
  • Previous experience in a support role within a professional services firm is preferred.

Languages Known:

  • English & Tamil

Soft Skills:

  • Strong problem-solving
  • Excellent communication and interpersonal skills
  • Capable of handling user queries with understanding and patience
  • Adaptability to changing systems and business needs
  • Effective time management and multitasking abilities
  • Collaboration across cross-functional teams

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