Specialist - Training Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYS. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

About the Role

We are seeking an experienced HR Operations Specialist or HR Program Co-Ordinator to plan, consolidate and manage comprehensive learning initiatives and programs across our organization. This role will be responsible to provide support to key L&D lifecycle events, especially employee learning/training journey.

What this job involves:

Submit requests for learning programs, e-learnings, and learning journeys in Workday. Monitor completion status, validating learning data accuracy, and resolving discrepancies

Support onboarding initiatives by tracking employee and manager progress, creating weekly reports to monitor new joiner training requirements, collecting feedback about new hire orientation through surveys and focus groups and evaluating program effectiveness.

Generate comprehensive training metrics reports including completion rates, participant satisfaction, and return on investment (ROI) through data extraction, analysis, and visualization to demonstrate business impact and support data-driven decision making.

Track professional qualifications to add sponsorship/apprenticeship applications to employee files, maintaining a tracker and identifying available apprenticeships for desired/needed professional growth.

Coordinate learning programs including calendar management, managing learning records, tracking progress, facilitating communications between stakeholders, collecting feedback and for participants.

Provide technical and logistical support for all learning delivery formats including setting up virtual meeting environments (Teams/Webex), coordinating room bookings and materials for in-person sessions, creating, and distributing invitations, tracking attendance, and managing post-session communications.

Support mentoring program administration through matching mentors and mentees, sending communications, tracking relationship progress, and collecting feedback for program improvement.

Support maintenance of competency catalogues and respond to requests for data.

Distribute marketing communications across multiple channels to build awareness of L&D offerings.

Key Skills:

Program management skills or know-how, with experience delivering programs across a matrixed and global environment.

Good analytical and problem-solving skills.

Ability to work collaboratively and build relationships with stakeholders across different levels of the organization.

Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.

Strong data management and validation skills

Understanding of Learning and Development practices and procedures

Knowledge of MS Office Suite skills (Word, Excel, Outlook)

Previous experience in a Workday Learning environment preferred or similar HR ERP can be an added advantage

Knowledge of Case Management tool an added advantage

Bachelor's degree in human resources or related field

6-8 years of experience in Learning and Development spectrum or project managing client initiatives and programs at various levels

Sound like you? In this role, your required to be:

Attention to detail and ability to work towards tight deadlines

Highly Organized and Self-motivated

Ability to work in a fast-paced environment with constant deadlines

Good Customer service skills using efficient processes

Proactive in achieving results and seeking improvements

Strong teamwork interaction and orientation

Result oriented and Proactive in achieving results

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.