Business Analyst

10 hours ago

Mumbai, Maharashtra, India DigiHelic Solutions Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title:
Business Analyst – Travel Domain

Experience:
4+ Years

Location:
Worli, Mumbai

Employment Type:
Full-time, Onsite

About the Role

We are looking for a
Business Analyst with strong experience in the Travel domain
(airlines / tours & packages / OTA / corporate travel) to work closely with business stakeholders, product, and technology teams. The role is based at our
Worli, Mumbai
office and will involve end-to-end ownership of requirements from discovery to delivery.

Key Responsibilities

  • Work with business stakeholders to
    gather, analyze and document requirements
    for travel-related products, platforms, and processes.
  • Translate business needs into
    detailed BRDs, FRDs, user stories, and use cases
    .
  • Map and improve
    end-to-end travel workflows
    (booking, ticketing, cancellations, refunds, re-issues, GDS/API integrations, payment flows, invoicing, etc.).
  • Conduct
    gap analysis, impact analysis, and feasibility studies
    for new features or process changes.
  • Collaborate with product managers, architects, and development teams to
    define solution approach and scope
    .
  • Create and maintain
    process flows, wireframes, and data flow diagrams
    where required.
  • Coordinate and support
    UAT
    – prepare test scenarios, review test cases, validate results, and sign-off from business users.
  • Track and manage
    requirements traceability
    through the project lifecycle.
  • Support
    production issues analysis
    by understanding business impact and helping with root-cause analysis.
  • Prepare and deliver
    presentations, demos, and training
    for business and operations teams.
  • Ensure all documentation is updated, standardized, and easily retrievable.

Required Skills & Experience

  • 4+ years of experience
    as a Business Analyst, with at least
    3 years in the Travel domain
    (B2B/B2C travel, corporate travel, OTA, airline, GDS, etc.).
  • Solid understanding of
    travel industry concepts
    such as PNRs, fares, booking engines, GDS (Amadeus / Sabre / Galileo / Travelport), hotel/flight APIs, ancillaries, and payment flows.
  • Strong experience in preparing
    BRD, FRD, SRS, user stories, process documents
    .
  • Hands-on experience with
    Agile / Scrum
    methodology and tools like JIRA, Confluence, or similar.
  • Excellent
    analytical, problem-solving, and documentation skills
    .
  • Strong
    communication and stakeholder management
    abilities – able to interact with business, technology, and senior leadership.
  • Proficiency in
    MS Office (Excel, PowerPoint, Word)
    and basic tools for diagrams (Visio, , Lucidchart, etc.).
  • Bachelor's degree in
    IT, Computer Science, Business, or related field
    .

Good to Have (Optional)

  • Experience working on
    customer portals, mobile apps, or booking engines
    in travel.
  • Exposure to
    data/reporting
    for travel KPIs (bookings, cancellations, revenue, margins, etc.).
  • Knowledge of
    APIs and integrations
    in travel tech ecosystems.
  • Any certification in
    Business Analysis (CBAP, CCBA)
    or
    Agile (Scrum Master/PO)
    .

Work Location & Timing

  • Location:
    Worli, Mumbai (onsite)
  • Work Mode:
    Full-time, office-based

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