Divisional In-charge

Job PurposeTo facilitate smart meter installation, O & M related activities that includes quality check and technical support for outsourced agencies*ORGANISATION CHART*Circle Incharge --> SupervisorsAccountabilities*KEY ACCOUNTABILITIESKey Performance Indicators*Facilitate outsourced agencies in their identified areas of operationsTechnical Support in various smart meter installation operations such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agenciesSteer consumer interactions and enable quick resolutions of technical issues / grievancesGo-Live of Smart Meters as per timelineQuality ChecksKEY ACCOUNTABILITIES - Additional Details*EXTERNAL INTERACTIONS*Outsourced agencies, consumers*INTERNAL INTERACTIONS*Zonal Heads, Supervisors, Stores Team*FINANCIAL DIMENSIONSOther DimensionsEDUCATION QUALIFICATIONS*ITI / Diploma (Electrical)Relevant Experience7 to 10 years of total experience (Mandatory to have at least 2 years on ground technical experience in meter installation)*COMPETENCIES*Consumer Engagement and Issue Resolution (Practitioner)Meter O and M and Troubleshooting (Practitioner)Stakeholder Liasoning (Practitioner)Vendor Partner Management (Practitioner)Quality Management (Practitioner)Execution & ResultsTeamwork & Interpersonal influenceProblem Solving & Analytical ThinkingPlanning & Decision MakingPersonal EffectivenessStakeholder FocusNetworkingCapability BuildingStrategic OrientationSocial AwarenessEntrepreneurship