Divisional In-charge

JOB PURPOSE To facilitate smart meter installation, O & M related activities that includes quality check and technical support for outsourced agencies ORGANISATION CHART Circle Incharge --> Supervisors KEY ACCOUNTABILITIESAccountabilitiesKey Performance Indicators1. Facilitate outsourced agencies in their identified areas of operations2. Technical Support in various smart meter installation operations such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies3. Steer consumer interactions and enable quick resolutions of technical issues / grievances1. Go-Live of Smart Meters as per timeline2. Quality ChecksKEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS Outsourced agencies, consumers INTERNAL INTERACTIONS Zonal Heads, Supervisors, Stores Team FINANCIAL DIMENSIONSOTHER DIMENSIONSEDUCATION QUALIFICATIONS ITI / Diploma (Electrical) RELEVANT EXPERIENCE 7 to 10 years of total experience (Mandatory to have at least 2 years on ground technical experience in meter installation) COMPETENCIESConsumer Engagement and Issue Resolution (Practitioner)Meter O and M and Troubleshooting (Practitioner)Stakeholder Liasoning (Practitioner)Vendor Partner Management (Practitioner)Quality Management (Practitioner)Execution & ResultsTeamwork & Interpersonal influenceProblem Solving & Analytical ThinkingPlanning & Decision MakingPersonal EffectivenessStakeholder FocusNetworkingCapability BuildingStrategic OrientationSocial AwarenessEntrepreneurship