Associate Manager

Role & responsibilities

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, weve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the worlds relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Atlanta, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

This role will have you working on Product Health work within the Behavioral Insights Team (FKA Risk Management).

As part of the Risk Operations team, you will work primarily with Risk Machine Learning, Behavioral Insights Analysts and Integrity Analysts to assist with the identification of emerging risk vectors, customer behavior and macro pattern recognition. You will review risk issues and actions centered around Cash App transactions with a primary focus on datasets involving the full spectrum of Cash App customers. You will be empowered to assist our internal partners with their escalations, by leveraging strong investigation and organizational skills.

Essential Responsibilities:

• Conduct time-sensitive and comprehensive investigations with a heavy influence on learning about common fraud vectors and tagging them appropriately.
• Demonstrate strong attention to detail to ensure each record is clearly and accurately documented for future reference.
• Review and action accounts in accordance with policy and procedure.
• Monitor activities in customer accounts, through the analysis and review of exception surveillance reports.
• Demonstrates ability to identify problems/concerns.
• Foster a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our controls.
• Review suspicious documentation, information, and behaviors to determine if there is high risk or fraudulent activity present.
• Review and identify changes in device usage, determine if emulated devices are used and review IP addresses for significant changes, time zone mismatches and if international time zones appear through the use of internal and vendor supplied tools.
• Investigate and resolve fraud and financial issues that require a high level of attention to detail.
• Surface issues, provide feedback on current processes to internal stakeholders.
• Respond promptly and exercise exceptional communication skills with our internal stakeholders in an effort to optimize each contact.

Preferred candidate profile

Qualifications

• Excellent verbal and written communication skills to describe your findings in precise terms
• Strong organizational, problem-solving, time-management, and self-starter skills required.
• Flexibility to adapt and able to manage multiple assignments while working independently.
• Flexible work schedule with the ability to work non-traditional shifts, including evenings and weekends, as well as some holidays based on business needs.
• Excellent analytical skills with strong understanding of common Cash App tools, like Google Sheets.
• 3+ years risk related role required, such as prior transaction surveillance and investigations experience in Financial Crimes, Anti-Money Laundering, and/or anti-fraud experience.
• CFE (Certified Fraud Examiner) and Certified Anti-Money Laundering Specialist (CAMS) highly valued.

Cashtributes

Core Banking Risk Cashtributes for this role:

• Action Oriented
• Drive for Results
• Learning on the Fly
• Problem Solving
• Dealing with Ambiguity
• Peer Relationships