Team Lead
2 weeks ago
Team Lead____(Expertise on Advance Excel & Team Handling)
Avantika –
Location – Netaji Subhash Place, Near Metro Station
Experience – 4 Years
Salary – 30k to 35k (Monthly)
Mode – Full Time (Work from Office)
Working Days – 5 Days (Saturday & Sunday Fixed off, Except Last Saturday of the Month)
Time – 9:20 am to 6:30 pm
Job Description :-
● Handling training and feedback to team members as per the needs of the project, daily Analysis of reports to the Clients and reporting managers
● Reviewing client instructions and create the quality check methods and parameters
● Oversee the planning, execution, and delivery of data and research projects within specified timelines.
● Implement project management best practices to optimize workflows and maximize efficiency.
● Manage Client's SLA's work for the improvement of the Team
● Ensure ongoing compliance with quality and industry regulatory requirements
● Conduct Live sampling, training, Monitoring & Assessing Processes
● Quality Monitoring - Evaluate Agent Performance
● Process Enhancement through Performance Assessment
● Standards of Quality and Compliance
● Error correction using root cause analysis
● Define measurements for quality
● Criteria for Evaluation Process for Evaluation Coaching and feedback
● Monitoring Performance for Ongoing Improvement
Interested candidates can apply
Job Type: Full-time
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Food provided
- Paid sick time
Education:
- Bachelor's (Required)
Experience:
- Team Handling: 3 years (Required)
- Advance Excel: 4 years (Required)
Work Location: In person
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