
Product Support Analyst
2 weeks ago
- Ensures regulatory reporting provided externally meets satisfactory requirements prior to delivery.
- Applies intermediary fixes to reporting while development works on holistic reporting solutions.
- Interacts with Product Owner and development teams to identify and refine satisfactory reporting requirements.
- Supports Operations Departments by answering questions regarding the Clearwater software implementation regulatory guidance updates.
- Creates tie-out rules that are used to check the data accuracy of reports.
- Debugs code to root cause defects.
- Responds quickly, accurately, and thoroughly to internal and external inquiries.
- Works closely with Software Development Engineers to resolve defects.
- Submits defects in code updates and retests and verifies these defects once they are fixed.
- Serves as content expert in area of expertise.
- Reviews and provides feedback on requirements, design, and scope documents.
- May assist with education and training relating to regulatory reporting enhancements and conveying corrections to other employees.
- Applies acquired skills, procedures, and decision-making best practices to complete a variety of issues in creative ways. I.e.: cash flows, complex assets, corporate actions, reference data, etc.
- Looks for opportunities to improve our data and systems and can earn the ability to allocate 30% of their time to work on said projects.
- Proficient knowledge of the front office. Can provide an externally facing demonstration of our website and answer the most high-level questions about our offering.
- Addresses client regulatory issues for external facing interactions and engages in client meetings and provides updates.
- Understands the difference between value and functionality and can consistently deliver value messages in internal and external interactions.
- Able to fulfill most data mining requests. (Joins, Applies, Functions).
- Able to read code with minimal assistance.
- Runs pre-built queries, general understanding of SQL fundamentals and basic knowledge of computer languages (modify selects and where clauses).
- Strong skills with Excel such as VLOOKUP, SUMIF, Pivot Tables, and Ribbon Utilization.
- Knowledge of Statutory Accounting for regulatory reporting or knowledge of and experience working with other regulatory guidance.
- Knowledge of financial/investment accounting preferred.
- Knowledge of fixed income investments preferred.
- Securities or financial markets experience preferred.
- SQL query writing skills preferred.
- Knowledge of STAT and NAIC guidance preferred.
- Strong computer skills, including proficiency in Microsoft Office.
- Excellent attention to detail and strong documentation skills.
- Outstanding verbal and written communication skills.
- Strong organizational and interpersonal skills.
- Exceptional problem-solving abilities.
- Bachelor's/Master's degree in finance, accounting, economics, data science, data analytics or a related field.
- 4+ years of relevant experience.
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