Front Office Executive

6 days ago


Chinhat Lucknow, India Praveesha Enterprises Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Title: Front Office Executive

Salary: Rs.12000/- to Rs.15000/-

Duty Time- 12 hrs

Duty Shift- both day shift and night shift.

Job Summary-

Key Responsibilities

  • Greet and welcome guests with a courteous and professional attitude.
  • Manage guest check-in and check-out processes smoothly using hotel management software.
  • Handle reservations, room allocations, cancellations, and amendments both online and offline.
  • Respond promptly to guest queries, providing accurate information about hotel services, local attractions, and travel assistance.
  • Coordinate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction.
  • Maintain updated records of bookings, payments, guest IDs, and reports.
  • Process cash, credit card, and digital payments as per established procedures.
  • Handle guest complaints, feedback, and special requests with empathy and efficiency.
  • Ensure the front office area is tidy, presentable, and stocked with all necessary materials (forms, brochures, stationery, etc.).
  • Follow all standard operating procedures for safety, security, and guest privacy.


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