Account Associate

About Us
Join us at Orange Business

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role
As an Account Associate, you are the backbone of our customer relationships, ensuring a smooth quote-to-order process that aligns with customer expectations and drives business success.

• Responsible for executing customer requests and managing day-to-day account activities to enhance customer relationships while providing input and managing departmental action plans.
• Engages with customers to facilitate request processes related to quote-to-order (QTO).
• Collaborates with billing and accounts receivable teams to resolve invoice queries, credit notes, and non-payment issues, ensuring timely response to billing inquiries.
• Manages commercial inventory and prepares customers for using the Service Delivery and Tracking Tool (SRT).
• Maintains customer-specific instructions and guidelines including pricing books and customer labeling.
• Supports contract renewals, repricing, and project preparations to ensure the standard QTO model is effectively executed.
• Takes ownership of the quote-to-order cycle, ensuring QTO performance meets customer expectations, and managing customer agreements.
• Proactively escalates pending actions related to quotes, orders, and billing issues, while managing KPIs.
• Participates in initiatives aimed at improving the QTO process, continuously striving for operational excellence.
• Documents and develops customer-specific processes, templates, and requirements to support ongoing improvement.
• Drives sales operation processes by collaborating with various departments such as GDO, Billing, and Finance to improve efficiency and effectiveness.

About You
You are an experienced Account Associate with a Bachelor's degree in Engineering or a Master's in Business Administration or equivalent, and 2 to 4 years of relevant sales support experience. Your expertise in Value Selling, Conflict Management, and Advanced Communication complements your strong analytical thinking and adaptability, enabling you to excel in relationship building and customer intimacy.

Your Professional Skills

• Possesses advanced knowledge of negotiation techniques that facilitate favorable outcomes.
• Demonstrates expert-level customer intimacy, ensuring a deep understanding of customer needs.
• Exhibits advanced skills in sales processes and tools, providing a comprehensive approach to sales operations.
• Is proficient in conflict management, effectively resolving issues that arise during customer interactions.
• Utilizes advanced products and services knowledge to deliver tailored solutions to customer inquiries.

Your Soft Skills

• Exhibits advanced adaptability, allowing for responsiveness to changing customer requests and market conditions.
• Displays advanced planning and organizing abilities, ensuring strategic management of account activities.
• Results driven, focusing on actionable outcomes that enhance customer satisfaction and profitability.
• Demonstrates exceptional communication skills, facilitating effective interactions across all levels.
• Utilizes advanced influence and persuasion skills to achieve alignment and drive initiatives.

At Orange, we are dedicated to creating a collaborative and inspiring environment where your problem solving and tech-savvy skills can thrive. We embrace curiosity and value your insights, empowering you to explore innovative solutions while leading with kindness and integrity. Here, your contributions will not only be acknowledged but celebrated as we collectively strive for operational excellence and a seamless customer experience.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.