Cybersecurity Engineer III

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Role Overview

We are seeking an experienced ServiceNow Tester with strong Selenium automation skills to join our QA and ITSM/ITAM organization. The ideal candidate will have hands-on experience testing ServiceNow ITSM and ITAM modules, coupled with expertise in designing and executing automation frameworks for web and API testing. This role involves close collaboration with developers, product owners, and other stakeholders in an Agile delivery environment.

Minimum Qualifications

• Design, develop, and maintain manual and automated test cases for ServiceNow applications (ITSM, ITAM, and custom modules).

• Build and enhance Selenium-based automation frameworks for UI and functional testing.

• Perform Functional, Regression, SIT, and Performance testing across ServiceNow and integrated systems.

• Conduct API testing (using tools like Postman or similar) for integrations and data validation.

• Collaborate closely with developers to identify test scenarios, debug defects, and ensure high-quality feature delivery.

• Prepare and maintain detailed test documentation (test plans, test data, and test summary reports).

• Participate actively in Agile ceremonies (daily stand-ups, sprint planning, retrospectives).

• Identify and report defects/issues with clarity and track them through resolution.

• Support and guide junior QA team members on automation and secure testing best practices.

• Work with development and security teams to integrate secure coding practices, conduct code reviews, and ensure compliance with security and regulatory standards.

• Contribute to developing and maintaining security-aligned quality procedures and best practices within the testing framework.

Required Qualifications

• 3–6 years of experience in Software Testing, with at least 2 years focused on ServiceNow platforms.

• Strong knowledge of ServiceNow ITSM and ITAM modules.

• Proficiency in Selenium WebDriver, TestNG/JUnit, and automation frameworks.

• Experience with manual testing, defect management, and test case design.

• Familiarity with Agile/Scrum methodologies.

• Working knowledge of SQL, API testing, and integration testing.

• Awareness of secure coding principles and understanding of application security compliance.

• Excellent analytical, communication, and collaboration skills.

• Bachelor's degree in computer science, Information Technology, or a related field.

Preferred Qualifications

• Experience with ServiceNow Automated Test Framework (ATF).

• Knowledge of CI/CD tools (e.g., Jenkins, GitHub Actions).

• Experience working with Rally (Agile Central) for project tracking and test management.

• Exposure to ETL or data migration testing.

• Basic understanding of ServiceNow development, configuration, and security controls.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.