Techno-Commercial Engineer

Company Overview

Doshion Poly Science Pvt Ltd, a prominent vertical of the Doshion Group, specializes in manufacturing ion exchange resins, pharma polymers and membrane performance chemicals since last 50 years. With headquarters in Ahmedabad, the company delivers comprehensive water and wastewater treatment solutions. Operating PAN India and exporting to over 40 countries, Doshion Poly Science Pvt Ltd is recognized for its commitment to quality in the manufacturing industry.

Job Overview

Doshion Poly Science Pvt Ltd is seeking a Technical Support Engineer to join our Hydropod team in Ahmedabad. This full-time role will involve providing technical expertise in water treatment systems and delivering exceptional support to our clients and dealers. As a Technical Support Engineer, you will be crucial in ensuring client satisfaction through your technical acumen and problem-solving abilities.

Responsibilities

Technical Support and Advisory:

• Provide technical assistance to sales teams, dealers, and customers regarding Hydropod products, including softeners, carbon filters, and related water filtration systems.
• Address and resolve technical queries, offering practical solutions for installation, operation, and maintenance challenges.
• Collaborate with dealers and customers to ensure the proper selection of Hydropod products for specific applications and water parameters by taking its water chemistry into consideration.

Installation, Commissioning, and Troubleshooting:

• Oversee and guide dealers in the the installation, erection, and commissioning of automatic multi-port valve softeners, carbon filters, and other Hydropod products.
• Perform on-site troubleshooting and repairs, ensuring the smooth operation of installed systems if required.
• Train and guide dealers and end-users in the proper handling, maintenance, and operation of equipment.

Product Expertise and Training:

• Develop in-depth knowledge of Hydropod products, including their features, applications, and benefits.
• Conduct technical training sessions for sales teams and dealers to enhance their understanding of product capabilities and operational aspects.
• Help in preparation technical manuals, troubleshooting guides, and training materials to support internal teams and external stakeholders.

Techno-Commercial Role:

• Assist the sales team in preparing technically accurate proposals and presentations for clients.
• Participate in discussions with potential customers to explain product specifications and ensure technical feasibility.
• Support in developing competitive pricing and marketing strategies for technical projects based on market trends and customer requirements.
• Understand the competitive products available in the market and educate internal and external teams about the difference between Hydropod products and its competitors

Continuous Improvement:

• Gather feedback from customers and dealers to identify areas for product improvement and relay suggestions to the R&D team.
• Stay updated on industry developments and competitor offerings to enhance Hydropods technical edge.

Candidate Background and Requirements

Experience and Skills:

• Minimum 3-5 years of experience in the installation, commissioning, and troubleshooting of water softeners, carbon filters, and related water treatment equipment.
• Hands-on experience with automatic multi-port valve softeners and other advanced water filtration systems is essential.
• Technical aptitude with the ability to understand and explain technical concepts to non-technical stakeholders.
• Proficiency in creating/ help design team create technical documentation, manuals, and reports.

Personal Attributes:

• Excellent problem-solving skills with a customer-focused approach.
• Strong communication and interpersonal skills for interacting with teams, dealers, and customers.
• Ability to work independently and manage multiple technical support requests simultaneously.

Education:

• Diploma or Bachelors degree in Mechanical, Chemical, or Environmental Engineering.
• Certifications in water treatment technology or related fields are a plus.

Travelling Requirements:

• Moderate travel within India to dealer locations and customer sites for technical support and training.