Sr Technical Support Technician
1 day ago
About the Role:
As a Technical Support Technician, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical and customer service skills. This position involves providing application and technical support for the UKG Pro and Pro WFM products, requiring keen problem-solving abilities and a commitment to quality.
Primary/Essential Duties and Key Responsibilities:
Utilize your problem-solving skills to resolve complex customer queries.
Provide exceptional support by adhering to processes and using established best practices to achieve key performance indicators and meet agreed-upon Service Level Agreements (SLAs)
Ensure timely, accurate, and complete documentation of issues in UKGs case tracking system
Satisfy internal and external customer demands and needs in a timely manner by ensuring the customer is continually updated on the progress of their issue with clear action plans and timelines
Develop in-depth product knowledge and expertise for your designated UKG products, including a deep understanding of functionality and architecture
Triage and resolve issues effectively by researching, troubleshooting, and identifying the root cause by using solid problem-solving skills
Think critically to troubleshoot complex issues for customers while demonstrating speed and accuracy
Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, using verbal and written communication phone, email, case tracking system and remote collaboration tools
Utilize internal tools to replicate customer configurations and scenarios to advance cases
Log product deficiencies and work with Engineering to pursue acceptable resolutions
Support peers and contribute to team readiness
Practice knowledge-centered service by creating, updating, and sharing of knowledge base articles
Consistently and effectively communicate with management to ensure issues areescalated and resolved
Participation in an on-call rotation is required to provide occasional after-hours support
Take on additional duties and responsibilities as needed
Qualifications:
Proficient in English, with strong verbal and written communication skills.
Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
5+ years of experience in technical support working with enterprise size applications and client/server and/or Web Based technologies preferred
Strong knowledge of SQL scripting, database experience with MS SQL as well as leveraging SQL based tools and design.
Knowledge of Dell Boomi and API integration technologies
Knowledge of mobile technologies is a plus
Knowledge of performance monitoring and analytics tools such as Datadog, Kibana and Splunk is a plus
Demonstrated technical troubleshooting skills.
HR, Payroll, Time and Labor and/or HCM domain experience a plus
Ability to set and manage customer expectations effectively.
Strong collaboration and time management skills.
Experience handling sensitive situations professionally and thoroughly.
Highly motivated and team-oriented.
Open to working in Eastern time zones.
Experience working with issue-tracking systems such as Salesforce and Jira are a plus
Education, Certification and Additional Qualifications:
Bachelors degree required: BSc, Computer Science, Information Technology, BA or a related technical discipline such as Engineering
-
Sr. Technical professional
1 day ago
Pune, Maharashtra, India KBR, Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearTitleSr. Technical professionalJob ProfileRoleSr. Technical Professional (Furnace Projects)Reports ToCTA – EngineeringPosition DescriptionPreparation of Technical Requisition, Project Design Basis, Engineering execution plan Preparation and review of basic design of Primary reformer / Furnace / heater / flare components such as Heater, exchanger design,...
-
Technician
1 day ago
Pune, Maharashtra, India Bomba Surgical Co Full time ₹ 2,16,000 - ₹ 2,64,000 per yearInstall parts and equipments of different brandsOperate heavy machinery and repair home appliances like TVs ,AC and other technical workIt is a Full Time Technician job for candidates with 2 - 3 years of experience.More about this Maintenance Technician jobPlease go through the FAQs to get all answers related to the given Maintenance Technician jobWhat is...
-
3 Days Left: Technician
3 weeks ago
Pune, Maharashtra, India Aquashark Pools and Spas Full timePosition Overview We are looking for energetic, hardworking, and intelligent candidates to join our team as Plumbing Technicians in a leading swimming pool company. The role involves assisting senior technicians at project sites, learning plumbing techniques, installing and maintaining swimming pool systems, and ensuring smooth technical operations. This is...
-
Datacenter Technician
4 weeks ago
Pune, Maharashtra, India SysTechCorp Inc Full timeRole: Data Centre TechnicianAn a Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You are able to troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of Data Centre environment and systems, you understand which issues should be...
-
Datacenter Technician
4 weeks ago
Pune, Maharashtra, India SysTechCorp Inc Full timeRole: Data Centre Technician An a Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You are able to troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of Data Centre environment and systems, you understand which issues should be...
-
Datacenter Technician
3 weeks ago
Pune, Maharashtra, India SysTechCorp Inc Full timeRole: Data Centre TechnicianAn a Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You are able to troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of Data Centre environment and systems, you understand which issues should be...
-
Sr. Technical Program Manager
1 week ago
Pune, Maharashtra, India Amazon Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAlexa+ is our next-generation assistant powered by generative AI. Alexa+ is more conversational, smarter, personalized, and gets things done.Our goal is make Alexa+ an instantly familiar personal assistant that is always ready to help or entertain on any device. At the core of this vision is 'Alexa AI Developer Tech', a close-knit team that's dedicated to...
-
Sr. Technical Program Manager
1 week ago
Pune, Maharashtra, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDESCRIPTIONAlexa+ is our next-generation assistant powered by generative AI. Alexa+ is more conversational, smarter, personalized, and gets things done. Our goal is make Alexa+ an instantly familiar personal assistant that is always ready to help or entertain on any device. At the core of this vision is 'Alexa AI Developer Tech', a close-knit team that's...
-
Business Development Intern
2 weeks ago
Pune, Maharashtra, India SR Primes Full timeJob DescriptionCompany DescriptionAt SR Primes, we believe every career journey is a unique story waiting to be written. Founded by Mrs. Mrunal Choudhari and Mr. Pranav Choudhari in 2020, we&aposre more than just a staffing company we&aposre career architects and organizational matchmakers. With over 2100 successful placements and a 96% client satisfaction...
-
Sr Technical Support Engineer
1 day ago
Pune, Maharashtra, India Arctera Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout ArcteraArctera keeps the world's IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera.Arctera is behind the scenes making sure that many of the biggest organizations in the world – and many...