Conga Administrator

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise

The Conga Administrator will be responsible for maintaining and building enhancements for Conga Contract

Lifecycle Management (CLM), CongaSign, and Salesforce CPQ. This role will be responsible for configuring and

managing Conga CLM and CongaSign functionalities, providing expert knowledge and guidance, and ensuring the

seamless integration of these solutions within our Salesforce environment. This will be working with crossfunctional

teams to ensure the smooth running of the system and working the Salesforce CPQ to help enable a

streamlined solution for quoting.

Essential Duties and Responsibilities:

• Provides support to the business team, with a high attention to detail
  
   Researches, analyzes, and documents findings
  
   May influence others within the team through the explanation of facts, policies, and practices.
  
   Configure and manage Conga CLM functionalities, including contract creation, negotiation, and lifecycle
  
  management.
  
   Provide expertise in best practices for CLM administration and identify opportunities for optimization.
  
   Troubleshoot and resolve issues related to Conga CLM, CongaSign, and Salesforce integrations.
  
   Collaborate with cross-functional teams to gather requirements and implement solutions that meet
  
  business needs.
  
   Conduct training sessions for end-users and provide ongoing support and documentation.
  
   Stay up-to-date with the latest Conga CLM features and enhancements.
  
   Administer CongaSign functionalities, ensuring secure and efficient electronic signature processes.
  
   Assist in build out for Salesforce CPQ and advanced approvals in order to support the business.
  
   Perform regular audits of Conga-related metadata and usage for compliance and optimization
  
   Monitor Conga product releases and ensure compatibility and feature adoption

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency in CongaSign administration, including electronic signature workflows and security protocols.
  
   Excellent problem-solving skills and the ability to troubleshoot complex issues.
  
   Strong communication and interpersonal skills, with the ability to work effectively with cross-functional
  
  teams.
  
   Salesforce Administrator and CPQ Specialist certifications are a plus.
  
   Experience with other Salesforce applications and integrations.
  
   Knowledge of Apex, Visualforce, and Lightning components.
  
   Familiarity with Agile methodologies and project management tools.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor's degree in related field or equivalent business experience
  
   4+ years of relevant experience
  
   Admin (ADM201 and ADM211) certified
  
   Experience with data loader tools (configuring and utilizing)
  
   Preferred: Sales Cloud, Service Cloud and Developer certifications

Working Conditions:

• Hybrid/Remote depending on location

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at or