Linux Support Engineer

2 weeks ago

Noida, Uttar Pradesh, India ZenoCloud Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Location:
Noida

Job Type:
Full-Time

Industry:
Web Hosting / Cloud Infrastructure / SaaS

About the Role

We're seeking a proactive and technically skilled
Linux / Cloud Support Engineer
to join our team. You'll manage, optimize, and troubleshoot Linux-based servers and cloud environments, ensuring seamless uptime and top performance for global clients. The role demands ownership, deep technical curiosity, and the ability to handle high-impact infrastructure projects.

Key Responsibilities

  • Administer and troubleshoot
    Linux servers
    (Ubuntu, CentOS, Debian) across hosting and cloud platforms.
  • Diagnose and resolve
    performance, load, I/O, service, and network issues.
  • Deploy and tune
    LAMP/LEMP stacks
    (Apache, Nginx, PHP-FPM, MySQL/MariaDB).
  • Monitor systems with
    Zabbix, Prometheus, Grafana
    , and proactively act on alerts.
  • Perform
    log analysis
    (syslog, journalctl, secure, application logs) for incident resolution.
  • Apply
    security patches, OS updates
    , and implement hardening best practices.
  • Automate tasks
    and server maintenance using Bash, Ansible, or Python.
  • Support
    cloud migrations
    and setups across
    AWS / DigitalOcean / similar providers.
  • Configure
    networking, firewall, and load-balancing
    for high-availability environments.
  • Manage hosting
    control panels
    (cPanel, Plesk, Webmin, Virtualmin).
  • Create and maintain
    technical documentation, RCA reports, and internal KBs.
  • Provide
    direct client support
    via email, ticketing, and chat—resolving escalated cases independently.

Technical Expertise

  • Operating Systems:
    Ubuntu, CentOS, Debian
  • Web Stack:
    Apache, Nginx, PHP-FPM, MySQL/MariaDB
  • Monitoring:
    Zabbix, Prometheus, Grafana
  • Automation / Scripting:
    Bash, Ansible, Python (basic)
  • Security:
    iptables, firewalld, SSL/TLS, OS hardening
  • Virtualization:
    KVM, LXC, Docker (optional but preferred)
  • AWS Cloud Services:
  • Compute & Storage:
    EC2, EBS, S3
  • Scaling & Load Management:
    Auto Scaling, Load Balancer (ALB/ELB)
  • Networking & CDN:
    Route 53, CloudFront
  • Monitoring & Logging:
    CloudWatch
  • DevOps / CI-CD:
    ECS, ECR, CodePipeline, Lambda
  • Database:
    RDS

Requirements

  • 2–4 years of experience as a
    Linux / Cloud Support or System Engineer
  • Proven skills in
    Linux server administration and troubleshooting
  • Familiar with
    AWS and virtualization
    technologies
  • Comfortable in
    24×7 or rotational shifts
    for global client support
  • Strong communication and client-handling ability
  • Prior experience in
    ticket-based support systems

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