Customer Support Associate
4 days ago
About the Role:
We are seeking a Customer Care Executive to join our logistics team. You will be the first point of contact for our customers, ensuring smooth communication and resolution of shipment-related issues.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly.
- Track shipments and provide accurate updates to customers.
- Resolve issues related to delays, returns, and claims.
- Coordinate with internal teams (operations, dispatch, accounts) for problem resolution.
- Maintain records of customer interactions and feedback.
- Escalate complex issues to management when necessary.
- Help improve customer service processes.
Qualifications & Skills:
- Minimum 1 year experience in customer service, preferably in logistics or e-commerce.
- Excellent communication skills in Hindi and English.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work under pressure.
- Familiarity with MS Office and CRM or logistics tracking tools.
- Positive attitude and team player.
Education:
- Graduate in any discipline
What We Offer:
- Competitive salary + performance incentives
- Friendly and collaborative work environment
- Opportunity to grow in a fast-paced logistics company
Job Type: Full-time
Pay: ₹9, ₹14,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
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