Quality Analyst BPO/BPM

Min 1 yrs exp BPO Voice Quality Analyst on paperInternational Banking Voice ProcessAudits calls ,audit reports, Call Calibration IMMEDIATE JOINERCall/Whtsapp cv if you have Banking Process exp AMIT , Neha Perks and benefitsPF & ESIC plus Good Leave policy

Job Title: Team Leader OperationsLocation: GurgaonIndia Industry: BPO / BPMExperience: 1–3 yearsLooking for an experienced Team Leader to manage daily BPO/BPM operations, drive performance, and ensure service quality.Key Responsibilities:Lead a team handling voice/non-voice processes (inbound/outbound).Achieve SLA, KPI, and quality targets.Conduct team...

Designation: Team Leader – BPO/BPMShift Timings- Rotational Shift (6 Days Working)Key Responsibilities:Lead a team handling voice/non-voice, inbound/outbound processesMonitor SLAs, KPIs, and quality metricsConduct team meetings, reviews, and trainingResolve escalations and ensure customer satisfactionPrepare daily/weekly MIS reportsEnsure compliance with...

Senior General Manager - Quality & Training | REF43280B | HPS | Gurgaon/Pune/Hyd Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across...

Job Description: Quality Analyst – Sales (Admissions Department)Location: Gurgaon, 6 days working, onsiteDepartment: Sales – AdmissionsReports To: Chief Revenue Officer (CRO), Cyboard SchoolAbout Cyboard SchoolCyboard School is a pioneering online school revolutionizing education with innovation,accessibility, and personalized learning. With students...

**Role: Data Quality AnalystLocation: RemoteExperience: 3+ yearsFunction: Data Analytics/ Audit/ QualityIndustry: BPO / Shared ServicesAbout The Role**We're seeking a meticulous Data Quality Analyst to help drive excellence across AI/ML data pipelines within a fast-paced shared services environment. In this role, you'll be responsible for ensuring data...

Hi,We are hiring for Leading ITES Company Quality Analyst- Collections Role .To Apply, WhatsApp 'Hi' @ Follow the Steps Below: Click on Start option to Apply and fill the detailsSelect the location as Other (to get multiple location option)a) To Apply for above Job Role Type : Job Code # 328Job Description:Minimum 3 to 5 years of overall experienceAt least 1...

Job Title: Call Quality AuditorLocation: Gurgaon (On-site)Company: Saarathee CRM Pvt LtdEmployment Type: Full-TimeRole Summary:We're seeking a detail-oriented and analytical Call Quality Auditor to evaluate voice calls and Customer Service Reports (CSRs) across our Sales and Service processes. The ideal candidate will have experience in quality assurance...

We are looking for Quality Analyst (QA) to interactions for our E-Commerce process.Responsible for monitor calls, chats, and emails to assess agent performanceStrong understanding RCA (Root Cause Analysis), BPO,Sales Drop Your resume on

Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls. Participate in internal quality audits designed to improve overall contact quality. Please call/whatsapp @ / / / Required Candidate profileShould have atleast 1 year experience as QA in International BPO. Should have knowledge about 7 QC tools. Healthcare Experience...