Current jobs related to Sr. Technical Program Manager, WW Returns and ReCommerce - Hyderabad, Telangana - Amazon
-
System Development Engineer I, WWR&R
44 minutes ago
Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per yearNot many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWRR&S) at WW RR&S is an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns...
-
Hyderabad, Telangana, India Amazon Full timeAmazon's Worldwide Returns & ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. We champion and lead the way to achieve Zero Defects, Zero Cost of Returns, Zero Product Waste, and Zero Carbon, at...
-
Hyderabad, Telangana, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per yearDescriptionAmazon's Worldwide Returns & ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. We champion and lead the way to achieve Zero Defects, Zero Cost of Returns, Zero Product Waste, and Zero...
-
Catalog Specialist, WWRR Science Annotation Team
2 weeks ago
Hyderabad, Telangana, India Amazon Full timeIn the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to 'making zero happen' – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and...
-
Catalog Specialist, WWRR Science Annotation Team
3 weeks ago
Hyderabad, Telangana, India Amazon Full timeIn the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to 'making zero happen' – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and...
-
Catalog Specialist, WWRR Science Annotation Team
2 weeks ago
Hyderabad, Telangana, India Amazon Full time ₹ 15,00,000 - ₹ 28,00,000 per yearIn the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to 'making zero happen' – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and...
-
Hyderabad, Telangana, India Amazon Full timeAmazon.com is broadly recognized as number one in Customer Service in the US and abroad. At Amazon, we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technology (CET) department . We are at the forefront of customer experience, seeking to delight our customers in every interaction. We are...
-
Hyderabad, Telangana, India Amazon Full time US$ 1,25,000 - US$ 1,75,000 per yearis broadly recognized as number one in Customer Service in the US and abroad. At Amazon, we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technology (CET) department . We are at the forefront of customer experience, seeking to delight our customers in every interaction. We are among the...
-
Hyderabad, Telangana, India Amazon Full timeWelcome to the Worldwide Returns & ReCommerce team (WWR&R) at Amazon.com.WWR&R is an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, our company, and the environment. Our goal is to achieve the three zeroes: zero cost of returns, zero waste, and zero defects. We do this by developing products and driving truly...
-
Returns Specialist
2 weeks ago
Hyderabad, Telangana, India Overseas IT Services Full time ₹ 1,04,000 - ₹ 1,30,878 per yearThe Returns Associate must provide high-class financial transactions, we're looking for someone who can take on challenges. We're searching for a Return Associate who has worked on both Customer Services and as process associate and has a proven track record of success. Must be familiar with the Product Return Process. You must read the whole job description...
Sr. Technical Program Manager, WW Returns and ReCommerce
2 weeks ago
Description
Not many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at
WW R&R is an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon and send Zero product waste to landfill "the 3 Zeros". We do this by developing products and driving unparalleled operational excellence to help customers keep what they buy, recover returned & damaged product value, and create the best customer returns experience in the world.
Amazon WW R&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.
As the Sr. TPM, you will be responsible for scoping and delivering large projects end-to-end. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launch. You will lead and coordinate design/implementation efforts between internal teams and outside merchants and vendors to develop optimal solutions. You will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.
The right candidate will possess a strong technical program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current web technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. You should also have the ability to hire, coach, and mentor individuals; build a strong cross-functional organization. Be a champion of engineering and operational excellence and establish team metrics for that excellence; including a consistent, regular process for assessment and improvement. Represent the technical organization and evangelize the work to senior leadership. Raise the bar on technical excellence, show thought leadership, and communicate well to different audiences.
We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.
Amazon is earth's most customer-centric company and through WW R&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team
Basic Qualifications
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
- Amazon Dev Center India - Hyderabad
Job ID: A3059205
