IT Operations Process Analyst 1

About Lubrizol

The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.

Summary of the Role: We are seeking an experienced IT Operations Process Analyst to join our team. The IT Operations Process Analyst will be responsible for analyzing and improving the organization's IT operations processes to ensure efficiency, effectiveness, and alignment with business goals. This includes identifying areas for improvement, documenting current processes, designing and implementing new processes, and monitoring their ongoing performance. The ideal candidate will have a strong understanding of IT operations processes, excellent analytical and problem-solving skills, and the ability to collaborate with cross-functional teams.

Responsibilities/Accountabilities:

• Analyze and evaluate the organization's IT operations processes to identify areas for improvement and optimization.
• Document current IT operations processes, including workflows, procedures, and policies.
• Design and implement new IT operations processes, incorporating industry best practices and aligning with business goals.
• Collaborate with cross-functional teams to gather requirements, define process objectives, and ensure process integration with other business functions.
• Develop process improvement strategies and recommend solutions to enhance efficiency, effectiveness, and quality of IT operations.
• Monitor and measure the performance of IT operations processes, identify bottlenecks or inefficiencies, and propose corrective actions.
• Facilitate process improvement workshops and training sessions to promote awareness and understanding of new processes.
• Ensure compliance with regulatory requirements and industry standards in all IT operations processes.
• Stay up-to-date with the latest trends and developments in IT operations process management and recommend process automation or optimization opportunities.

Requirements(education, experience, competencies, and specific job requirements):

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience working as an IT Operations Process Analyst or in a similar role.
• 2-5 years of experience required.
• Strong knowledge of IT operations processes and process improvement methodologies (e.g., ITIL, Lean Six Sigma).
• Experience in documenting and analyzing complex processes.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Proficiency in process mapping and analysis tools (e.g., Visio, Lucidchart).
• Relevant certifications (e.g., ITIL Foundation, Lean Six Sigma) are a plus

Education/Certification:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience and Skills:

• Excellent English writing and speaking skills necessary. English medium schooling preferred
• Proven experience working as an IT Operations Process Analyst or in a similar role.
• 2-5 years of experience required.
• Strong knowledge of IT operations processes and process improvement methodologies (e.g., ITIL, Lean Six Sigma).
• Experience in documenting and analyzing complex processes.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Proficiency in process mapping and analysis tools (e.g., Visio, Lucidchart).
• Relevant certifications (e.g., ITIL Foundation, Lean Six Sigma) are a plus

Ready for your next career step? Apply today and let's shape the future together

It's an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities.

We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work.

As a diverse, global team, we work together to solve some of the world's most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.

One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today.

More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic.

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