Nodal Officer

24 hours ago

Gurgaon, Haryana, India Airtel Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Nodal Officer

Key Jobs to be done-

  1. Enforce the Board approved Grievance redressal policy in the Bank
  2. Monitor the handling of RBI Complaints in Bank , both in quantitive and qualititve aspects
  3. Update management on the progress of complaints (TAT, important notifications from RBI, Challenges in resolving complaints)
  4. Review all level 2 and above complaints for adequacy before representation to Internal Ombudsman
  5. Monitor implementation of advisories/ awards received under the Banking ombudsman scheme
  6. Review customer service aspects in the Bank and initiate prompt corrective action wherever service quality /skill gaps have been noticed through process transformation on an ongoing basis
  7. Ensure timely and effective compliance of RBI instructions on customer complaint handling in tune with the spirit and intent of such instructions
  8. Attending all Nodal meetings as asked by RBI on timely basis
  9. Work closely with RBI dealing officers for smooth handling of all complaints assigned by RBI
  10. Ensure closure of RBI complaints , as per TAT defined under Banking Ombudsman scheme 2006

Deliverables

  1. Compliance Adherence
  2. TAT Adherence
  3. Quality of resolution
  4. SOP Adherence

Demonstrate

  • Problem solving approach
  • Strong Communication Skills
  • Strong Follow-Up with internal stakeholders
  • Knowledge of RBI Circulars

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before' .

Experience LevelSenior Level

  • Regulatory Compliance and Nodal Lead

    1 week ago

    Gurgaon, Haryana, India Google Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Minimum qualifications:Bachelor's degree or equivalent practical experience.7 years of experience in compliance, risk management, investigation, auditing, legal, or consulting.Preferred qualifications:Experience organizing data and applying business context to improve processes or operations.About the job:The Google Compliance team makes sure that our...

  • Senior Executive

    3 days ago

    Gurgaon, Haryana, India Sbi Cards And Payment Services Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Executive - Value Servicing, Nodal Desk About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience...

  • Senior Executive

    6 days ago

    Gurgaon, Haryana, India Sbi Cards And Payment Services Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Executive - Value Servicing, CEO & CSH Desk About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment...

  • Fraud Risk Manager

    22 hours ago

    Gurgaon, Haryana, India Airtel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Fraud Risk Manager • Fraud Risk Management expertise act as a liaison between the organization and nodal officers for fraud related matters local law enforcement agencies • Interacting first hand with law enforcement agencies as representative of organization, its senior management and/ or employees and cooperating/ supporting investigations being...

  • Director - B2G Education Infrastructure & Supplies

    6 days ago

    Gurgaon, Haryana, India MSM Global Education Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Director B2G (Education Infrastructure & Supplies)Department: Government & Institutional PartnershipsLocation: GurugramOrganization: MSM UnifyEmployment Type: Full-TimeReports To: Senior Director – B2G / Chief Business OfficerAbout MSM UnifyMSM Unify is a global education platform that connects students, institutions, and recruitment partners through...

  • Expense Accruals and Reporting Lead

    3 days ago

    Gurgaon, Haryana, India Citi Full time US$ 1,04,000 - US$ 1,30,878 per year

    Whether you're at the start of your career or looking to discover your next adventure, your story begins here. AtCiti, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...

  • Jvp - Regional Nodal Officer

    1 day ago

    Gurgaon, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...

  • Revenue Officer

    5 days ago

    Gurgaon, India Genext Services Company Full time

    Extremely good in land documentation, compliance, CLU / Policies and related due diligence of land. - Land Inspection and Verification of documents. Land Use Change related compliances - Arrange all related approvals for project commencement from Govt offices and statutory bodies. - MIS reporting - Land related progress. - Project Budgets - Seek related...

  • Legal Counsel

    6 days ago

    Gurgaon, India OrangeMR Full time

    **Responsibilities** **Drafting, reviewing, negotiating various contracts with customers including for supply, technical support service and operation and maintenance of wind turbines and Battery Based Energy Storage Solutions (BESS).** **Handle other related agreements such as Non-Disclosure Agreements, Corporate Guarantees, Escrow Agreement, Bank...