Shared Services Six Sigma Consultant

2 weeks ago

Hyderabad, Telangana, India Navsan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Summary

Own the maturation of two global Shared Services Centers by defining success metrics, negotiating and operationalizing SLAs/OLAs, and driving continuous improvement across back- office operations (e.g., Billing, Collections & Cash App, AP/Expense, File Setup). This role blends hands-on Lean Six Sigma leadership with stakeholder management and operational execution.

What Youll Do

Define the scorecard: Establish KPI trees, metric dictionary (formulas, sources,thresholds), and targets tying process performance to business outcomes (e.g., DSO, accuracy, cycle time, backlog age).

SLA/OLA design & rollout: Lead cross-functional workshops to agree SLAs with business stakeholders and OLAs with enabling teams; implement tracking, reporting, and escalation pathways.

Process standardization: Map AS-IS/TO BE at L2/L3, remove waste/variation, author SOPs/checklists, and ensure controlled localizations by region/client.

Continuous improvement (CI): Stand up CI intake and prioritization, run Kaizens/rapid experiments, and mentor Green Belts; validate benefits post-implementation.

Operational reviews: Establish daily huddles, Weekly Ops Reviews, and run MBR/QBRs with heatmaps, actions/owners/ETAs, and benefits realization.

Quality & compliance: Partner with QA to set sampling plans, FPY/accuracy thresholds, and defect taxonomy; ensure audit-ready evidence and risk/BCP coverage.

Data & reporting: Partner with analytics to automate dashboards and operational reports; ensure data lineage, integrity, and single source of truth.

Transition playbook: Build and execute a standardized approach for migrating new processes (readiness, KT waves, go-live, hypercare) with measurable success criteria.

Automation pipeline: Identify and size opportunities for RPA/low-code/AI and process mining; build cases with payback and track realized value.

Stakeholder management: Act as BRM-style point of contact for key functions/regions; drive adoption and change management with clear communications and training.

What Youll Bring

Experience: years in Shared Services/back-office operations and Continuous Improvement.

Certification: Six Sigma Black Belt (required). Lean certification preferred.

Domain exposure: One or more of Billing, Collections & Cash App, AP/Expense, File Setup/Policy Admin, or similar service operations. Finance operations and reporting.

Preferred background in commercial insurance, particularly claims.

Skills: Quantitative problem solving, stakeholder facilitation, change management, and clear executive storytelling.

Working Hours: 3 pm IST to 12 am IST.

Ways of Working

Hybrid/remote with periodic travel (up to ~10%) to Shared Services sites and stakeholder locations.

Operates as a hands on builder and coach, equally comfortable facilitating workshops and diving into data to validate root causes and benefits.

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