Service Delivery Manager- PEX

2 weeks ago

Hyderabad, Telangana, India Cognizant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Designation SDM-PEX

Job Summary

The Manager-Bus.Transformation will play a pivotal role in driving business transformation initiatives within the Life and Annuities Insurance domain. With a focus on leveraging technical skills in Lean Automation and Agentic AI. The candidate will ensure efficient processes and innovative solutions. The role requires a blend of strategic thinking and hands-on execution to achieve organizational goals.

Responsibilities

  • Lead business transformation projects by implementing Lean, AI, GEN AI and Automation tools to enhance operational efficiency and effectiveness.
  • Oversee the development and execution of transformation strategies within the Life and Annuities Insurance sector to align with company objectives.
  • Provide expert guidance on Six Sigma methodologies to streamline processes and reduce operational costs.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement innovative solutions.
  • Monitor and evaluate the progress of transformation initiatives to ensure alignment with business goals and timelines.
  • Develop and maintain comprehensive project documentation to track progress and facilitate communication among stakeholders.
  • Utilize MS Office tools to prepare detailed reports and presentations for senior management and stakeholders.
  • Ensure compliance with industry regulations and standards while implementing transformation projects.
  • Foster a culture of continuous improvement by encouraging team members to adopt best practices and innovative approaches.
  • Analyze data and metrics to assess the impact of transformation initiatives and make data-driven decisions.
  • Coordinate with IT ,Business units and Transition team to ensure seamless integration of new processes and technologies.
  • Working with Presales to partner on RFPs to drive growth
  • Support the development of training programs to enhance team capabilities and ensure successful project implementation.
  • Drive change management efforts to facilitate smooth transitions and minimize disruptions during transformation projects.

Qualifications

  • Possess a strong background in Lean and Automation with proven experience in implementing these technologies.
  • Demonstrate expertise in Six Sigma methodologies with a track record of successful process improvements.
  • Have extensive experience in the Life and Annuities Insurance domain understanding its unique challenges and opportunities.
  • Exhibit proficiency in MS Office tools for effective communication and documentation.
  • Show a strategic mindset with the ability to translate business goals into actionable transformation plans.
  • Display excellent leadership and communication skills to manage cross-functional teams effectively.
  • Be adaptable to a hybrid work model with a focus on achieving results in a day/night shift environment.

Certifications Required

Lean Certification Six Sigma Black Belt Certified Automation Professional

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