Process Trainer_Domestic BPO

2 weeks ago

Dehradun Kolkata Lucknow, India Woodrock Infotech Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Woodrock Infotech_ Kolkata _ Hiring for Process Trainer*

Job Responsibilities-

  • Ensure successful execution of training needs
  • Measure program training effectiveness
  • Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance.
  • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
  • Send reports/MIS to the Operations team on the progress/pending status of activities
  • Participate in Internal & External Calibrations
  • Manage Knowledge Check for New Hires & Production Staff
  • Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities-

  • Very Strong written and verbal communication skills (English)
  • Customer/ Client Handling Skills
  • Open to Work in 24X7, 6 days working Rotational

Desired Candidate Profile-

  • Education 12 pass is mandatory
  • Min 1 years experience as a Trainer (Mandate)
  • Strong understanding of and experience in product training in domestic / International BPO domain
  • Looking for immediate joiners

Interested candidates contact Kathakali@ or share CV to & responsibilities

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