Associate Director

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Tech Product Owner role is responsible for overseeing technology solution design, delivery of tech products to enable the realization of business outcomes, as well as the smooth transition into BAU and Technology Execution and Support teams.

This role is crucial in ensuring our finance-focused applications provide efficient, accurate, and user-friendly workflows for our customers. The individual will collaborate with the Finance Business Owners and FFP Delivery leads for various workstreams as their key Technology partner on the day-to-day execution of the FFP plan.  This role will require a strong understanding of both technology (i.e. Data architecture, Data governance, Data integration engineering) and business domains (i.e. Insurance Processes, Finance, Policy, Claims, Actuarial model results).

The ideal candidate will possess a deep understanding of enterprise-level process automation, business operations, and the software development lifecycle.

Role and Responsibilities

• Define and articulate a product vision that focuses on enhancing user experience in workflows for financial products.
• Accountability of solution design recommendations, ensure alignment to global tech standards and roadmap, justification for recommendation in terms of business benefits and alignment to technology roadmap outcomes.
• Provide timely and concise updates to Finance DPS Head and respective governance committees
• Lead and motivate diverse teams of technical specialists (UX design, ServiceNow automation)
• Synthesize user feedback to prioritize features that enhance usability and workflow efficiency
• Analyze current processes to identify pain points and areas for improvement.
• Backlog Management with detailed backlog of user stories, acceptance criteria with continuously refine priorities
• Stay updated on UX best practices and trends relevant to financial applications.
• Promote a culture of user-first thinking within the organization.
• Facilitate collaboration between business (Finance / Actuarial) and technology stakeholders effectively in the co-creation of tech solution design ideas.
• Coordinate effectively with tech delivery leads in the planning, execution of tech product delivery and transition to post go-live.
• Effective management of diverse teams, comprising of internal and external resources

Qualifications

• Experience Level: Minimum 15+ years of relevant experience, delivering Workflow & UX in finance or Fintech applications and proven track record to deliver user-friendly and efficient workflows within complex systems
• Education Level: Bachelor's degree (or higher) or equivalent level
• Specific Skills: Agile/Scrum, TQM/BPR skills like Lean, Six Sigma or others similar. UX design skills
• Certifications: Agile/Scrum, TQM/BPR like Lean, Six Sigma or others similar. UX design certification
• Proven track record of successfully delivering complex, enterprise-level products or automation initiatives.
• Extensive experience with agile methodologies, including Scrum and SAFe, in a large, complex organizational environment.
• Deep domain knowledge of enterprise applications, digital technologies, and automated systems.
• TQM/BPR like Lean, Six Sigma or others similar & UX design & delivery skills.
• Proficiency with UX tools like Figma, Adobe XD, Workflow documentation techniques, functional flowcharts
• Knowledge of workflow applications (ServiceNow) with good expertise on workflow best practices & techniques in the market
• Proficiency in technology project management frameworks such as Agile, Scrum, or Kanban.
• Personal Attributes: Strong analytical skills, leadership, team management, stakeholder management , communication, and problem-solving ability
• Effective communication skills – written, verbal and presentation to senior stakeholders and large audiences
• Mentorship and guidance: Act as a subject matter expert and coach for team members, promoting best practices in agile methodologies and product delivery
• Accreditation in ServiceNow platform capabilities, including Flow Designer, IntegrationHub, Orchestration, and Custom Applications
• Understanding of ServiceNow scripting (JavaScript, Glide APIs) & integrating using REST/SOAP APIs
• Awareness of Insurance Finance and Actuarial data requirements
• Project Management Qualification

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.