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Platform Operations Engineer

2 weeks ago

Hyderabad, Telangana, India Zeta Global Full time US$ 80,000 - US$ 1,20,000 per year

Job Profile Summary & Description:

  • A Platform Operations Engineer is responsible for supporting multiple applications, consisting of different technologies, in an Enterprise Hosted environment.
  • The individual provides escalation support to Multiple Platforms and its Services.
  • They perform monthly/quarterly/yearly upgrades of the applications in the environment and work within teams to create solutions to identified issues.
  • They are also responsible for communication to the end users.

Shift Timing: Monthly Rotational

Support Role: 24/7

Roles / Responsibilities:

  • Fully functional and self-directed
  • Resolve issues, manage workload, and balance priorities through frequent interruptions while meeting specific, time sensitive deadlines.
  • Analyze clients/team requests to solve short- and long-term technical issues.
  • Engineer solutions to meet companys SLA's and meet client expectations.
  • Monitor and assist to tune applications in the environment through project initiatives, enhancements, and integration.
  • Perform upgrades of the applications in the Hosted environment.
  • Provides formal mentorship.
  • High complexity assignments- owner.
  • Moderate complexity assignments - owner (1 or >)l
  • Low complexity assignments - provide oversight/review
  • Regularly lead self and others and/or established as Product SME and/or established as specialist
  • Sees the whole picture and adjusts work accordingly.
  • Mentor others with less experience.
  • Work with Senior Platform Operations Engineer to create and maintain documentation for all production environments and review regularly.
  • Engage with Sr. Engineers/Team to document Standard Operating procedures, design changes and review prior to installation/implementation.

Required Qualification:

Typically requires a minimum 1 - 3 years of related experience in a professional job role with a bachelors degree in computer science or related field or 3 years and a master's degree; or a PhD without experience; or equivalent work experience.

  • Basic knowledge on OS, Database & Networking concepts.
  • Excellent problem-solving and communication abilities
  • Strong knowledge on linux administration & linux server administration
  • Thorough understanding of protocols such as DNS, HTTP, LDAP, SMTP, and SNMP
  • Extensive understanding of Linux, including RedHat, CentOS, Rocky Linux
  • Strong understanding on web servers, application servers, DNS & Mail servers.
  • Should be good at any of the scripting languages. Shell/Python
  • Knowledge on configuration management tools like puppet, Ansible is a plus.
  • Industry certifications for application/s being supported are a plus.
  • Experience with configuring and managing zones.
  • Experience providing day to day administration and monitoring of servers to include:
  • Provide support to ensure Linux Servers are operational.
  • Provide file and system security management, log analysis, and statistical report generation.
  • Analyse Security Scans and assist with vulnerability remediation.
  • Good analytical ability (Basic knowledge of ELK, Basic knowledge of Tableau)
  • Should be ready to work in rotational shifts.