Professional Services

The Professional Services (PS) Project Co-ordinator is a client facing position that

provides project administrative assistance to a Project Manager, Programme

Manager and/or project team during the delivery of simple and complex projects and

programmes. The individual, under the guidance of a Project Manager or more

Senior Project Manager, may also be responsible for delivery of transactional and

standard/co-ordinated project types or projects as defined in Dimension Data's

Primer methodology.

Provide administrative support

The individual provides project administrative assistance. These activities will include,
but not limited to:

• Project administration – all administrative functions related to projects

• Schedule management – maintaining an up to date project schedule

• Documentation and report preparation – collating and preparing all project
related documentation and reports

• Meeting arrangement and documentation – providing general administrative
support, co-ordination of meetings with a variety of stakeholders, including
vendors and managers and the booking of meeting rooms

• Cost tracking – assisting with the monitoring of cost related projects by tracking
invoices and payments in relation to the project budget and monitoring costs
against the budget

• Resource allocation – assisting with the allocation of project resources

• Third party management - co-ordinate the relationship with third parties for the
delivery of resources and contractors when necessary.
Manage project delivery

Under the guidance of a Project or Senior Project Manager, the PS Project Co-
ordinator adheres to and ensures that the project delivers the as-sold solution,
remains within baselined budget and is delivered on time, while achieving quality
criteria and maintaining client satisfaction. This individual will manage delivery of the
project according to the PMI knowledge areas and in line with Dimension Data's
Primer methodology. This includes project scope control and management of change
variations. They also communicate with key stakeholders regarding the status of their
projects. Project set-up, resources and operations are efficiently managed, possibly
with the assistance of the Project Administrator. The individual is able to liaise with
clients and capable of managing several transactional engagements or standard/co-
ordinated projects simultaneously. He/she is able to co-ordinate the relationship with
(third) parties for the delivery of resources and contractors when necessary.
Behavioural skills
The individual has a proactive approach, pays attention to detail, has good verbal

and written communication skills and has a client service orientation. PS Project Co-
ordinators demonstrate an understanding of the project environment and stakeholder
interests.
The PS Project Co-ordinator needs to have a fundamental understanding of business
and project processes, structures and control requirements. The individual has a

good understanding of project life cycles, and takes responsibility for all aspects of
the projects. This individual works towards the achievement of CAPM certification.

Key Roles and Responsibilities

In this position you will be required to:

1. Provide project administrative assistance to Project Managers, the PML,
Programme Managers and project teams.
2. Manage delivery of the project according to the PMI knowledge areas and in
line with Dimension Data's Primer methodology.
3. Ensure that the project delivers the as-sold solution, while achieving quality
criteria and maintaining client satisfaction.
4. Liaise with clients and ensure client satisfaction.

 Diploma
 Entry level qualification in Business or Project Management
 CAPM certification preferable

Experience

 At least 2 – 5 years' working experience
 Minimum 2 years' project co-ordination / delivery experience, preferably technology
services environment
 Proven client engagement experience

Personal Attributes and Skills Required

Skills and knowledge:

 Knowledge and understanding of IT industry environment and business
needs
 Good verbal and written communication skills
 Possess a fundamental understanding of business and project processes, structures
and control requirements
 Competent in project change management
Attributes
 Ability to provide project support with limited guidance for multiple
projects
 Ability to co-ordinate the relationship with (third) parties for the delivery of
resources and contractors when necessary
 Able to liaise with clients and has a service oriented aptitude
 Capable of managing several transactional engagements or "simple"
projects simultaneously
 Displays a proactive approach
 Shows good attention to detail

Next career steps

 PS Support Project Manager
 PS PMO Administrator
 Workforce Scheduler