Call Center Executive

2 days ago

Thrissur, Kerala, India Irish Expert Full time

Job Description:-

  • Manage a large amount of Inbound and outbound calls in a timely manner.
  • Enter new customers' information into the system.
  • Identifying Students'/Parents needs, clarifying information and giving proper suggestions.
  • Meet personal/team targets.
  • Taking part in timely training and other learning opportunities to expand organisation knowledge.
  • Building lasting relationships with customers and other team members based on trust and reliability.
  • Document all call information according to standard operating procedures.
  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid and complete information using the right methods/tools.
  • Handle customer complaints, and provide appropriate solutions and alternatives.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Interdepartmental coordination
  • Inbound Calls - Customer Queries, Service Calls, Complaint Registration
  • Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up
  • Email - Answer queries, Quotations
  • Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders
  • Interdepartmental coordination
  • Coordinate with the delivery team and the customers during the actual delivery.

KEY SELECTION CRITERIA

Qualification


• Bachelors degree in any stream

Experience

0-2 years experience in immigration sales or any other sales field

Freshers can also apply

Social media skills


• Strong attention to detail.


• Excellent communication and interpersonal skills.


• Analytical and critical thinking abilities.


• Proficiency with CRM systems and other relevant software.

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